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June 2023 by belinda peters
Don't bother going there. I have a new Samsung watch and my watch won't hold a charge until evening and has done it for the last 3 days. Something obviously is wrong . They wouldn't even look at it.
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February 2023 by Kim Sandegren
Switch to Verizon!! It works in Quincy now.Service is beyond awful even in Quincy. Service in the middle of anywhere is a lie.The customer service here is okay nothing special.Their 1-800 number is full of people who have screamed and cursed at people in the past.
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August 2022 by Shelle Hinkle
Staff Horrible Horrible service! Never again will we go there for our US Cellular needs!! So sad!!
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June 2022 by Stephanie Holder
I would give zero stars but that's not an option. They wouldn't honor a deal that has been broadcasting on TV for 2 months, even on the day I went to the store, and still is broadcasting. The deal includes any phone for free with a 36 month contract. I explained this to the worker and they had no idea what I was referring to, even after they looked up the deals on their computer. If US Cellular cannot honor their deals, there's no point in continuing with their service, which is why for the first time in 17 years, I will be switching providers and never returning to US Cellular.
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April 2022 by Pupumpkin
I went to get a new phone and felt like the whole experience was nothing but a scam. Every question I asked was either answered with a half-truth or a complete lie.
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January 2022 by Terry Shaffer
I didn't know what else to do besides take the phone to you guys so you guys could diagnose it, sorry for snapping. Have a great day.
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January 2022 by Debra Lebherz
Staff was very helpful
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November 2021 by 6th Street P.
I wish I could give this place 0 stars. Hands down worst customer service. When dealing with retail sales associate, she chose to blow me off over the phone than help me with the problem I had. Will be canceling service.
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October 2021 by Donna Woods
Freddie was very helpful
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September 2021 by Mary Foster
Very nice and helpful
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June 2021 by Ruby Akerson
Been battling Apple for 4 weeks on an iPhone repair. Beyond frustrated. Walk into USC and Sam and Chloe had my problem solved and in and out in 30 minutes. Best experience at a USC store. I bet I’d spent 6 hours on the phone with Apple.
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June 2021 by Jack Wilson
Horrible experience, if I could rate them ZERO stars I would have, from the very start our salesMAN had an attitude for whatever reason, he treated us like we were fresh off the street, instead we are 25 plus year customer's of U.S. Cellular, You would think as the competition for cell service heats up, it would be better to try and work with customers but he was not helpful at all, argumentative, and was only interested in getting us out. I was so disturbed by him after we left I almost went back in to speak to the manager, but that's not always helpfulVery disappointed, not sure what the problem was, we all have bad days, I imagine that he is usually better to deal with, since he said he has worked there for sometime, but I won't be using this site for my U.S. Cellular service's.
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May 2021 by Vonnie Pressey Potter Tucker
Morgan was very helpful and friendly
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May 2021 by Breann Alter
Morgan was awesome to work with! We had our infant daughter with us and Morgan was so friendly to her and understanding when she needed to nurse and when she was getting tired. She got us the best deal she could on new phones with all the accessories and a new plan. She stayed past closing when my phone wasn’t done updating and made sure I knew it was okay when I apologized. Thanks so much!
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March 2021 by Vicky Dickerson
Friendly and Helpful!
