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November 2023 by Carol Smith
Staff very helpful and informative. They were fast and efficient, friendly.
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June 2023 by Doug Meyers
Awful Customer Service!! I am sure this post will not matter whatsoever… Our parks department has been utilizing SAMS in Quincy IL. Since 2008 and spend a lot of money. Our last few experiences have been awful!! Today we where supposed to pick up an order from the cafe that we had placed Friday and called about yesterday.. When we went to pick it up the Cafe staff was Very RUDE and basically said we did not know anything about it and acted clueless.. When I called and talked to management I was basically told to go someplace else… WOW!! I also reached out to talk to the head store manager twice and was told they would return my call both times… Still Nothing….
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January 2023 by Harold King
Sam's Club Online are liars and thieves. They charged my credit card 435.00 and never ever delivered the table I ordered. Being a plus member doesn't mean anything. Over a month and I'm still trying to get my money back, they've no one in charge and the only people answering the phones are in India. WOW!! What a way to NOT do business!!!!!!! Sam's Club!!! You suck!!!!
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July 2022 by Stacie S.
Been here before with an OK experience. However today while trying to shop 2 employees having a conversation standing in front of the one of the last products I needed to get - simply ignored me carrying on their conversation.. Then moved in front of the next item I needed.Then muttered something under his breath - PATHETIC and disrespectful. They both continued to stare at me on my way through check out. Talk about not feeling comfortable.
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October 2021 by Ginger G.
We are plus members and can say, Don't bother getting a membership here! Customer service is inept, the cashier's aren't trained, the produce rots before we can eat it. The yogurt box was ripped and the yogurt inside was damaged and opened. The roast chicken meat was tough! We easily spend 300 per visit, shame on us!Where ARE the cashier's??! Only 2 check out lines open?! Pharmacy isn't open on Sundays?! Getting out of the store takes forever as the greeter is scanning all the items on receipt!! Customer Service guy is a passive aggressive flamboyant young kid, who's smart aleck attitude should be addressed immediately! Save that eye rolling for your home life, it's not appropriate nor professional here! Ohh, and we paid 100 for this abuse!
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June 2021 by Pamela Williams
Club pickup is an absolute waste of time. Starts at 7am but no one is actually there until 8. Don’t bother.
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January 2021 by Rydell and Maria Schott
Wating times are ridiculus. I have been waiting for almost 2 hours and vehicle is not done. I live 45 minutes away, I called to make an appoinment but I was told to just walk in. I have been waiting for my vehicle with my 6 mo old for a very long time. I do not recomend unless you live in town and can drop off and pick up later.
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October 2020 by Brenda Leenerts
Great service, friendly employees, lots of choices!!!
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June 2020 by Joey Fusselman
Absolutely ridiculous service...I have been a member for 5 years now and have never had this bad of service in the tire department. Bring in a repair tire at 2:15pm 2 hours later and I'm still waiting. I'm parked outside the garage bay only to see 2 out of the 4 people in the shop walking around not doing anything for an hour; one of which taking frequent steps outside the garage door to take drag off of his vape.
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February 2020 by Kyra Snyder
I purchased this kill last Sunday evening and it is spoiled. The date is clearly fine, however it was bad. I called store and they told me that there was nothing they could do. Is this accurate?
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February 2020 by Jason Sohn
The Tire and Battery center is just awful. They took 2 hours to just put a new tire on my old rim? Like what in the actual heck is even going on here?? Do these people even work, are they even mechanics??
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January 2020 by Hannah Simpson
I’m sorry to say this bc I’ve loved this Sam’s and spent a lot of money at this one for years now...
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August 2019 by Connie Duenez
Superior Customer Service! I especially want to give a Shout Out to the Associate "Josh" in the Tire & Battery for such QUALITY, QUICK Service! I came in at 9:30 a/m & purchased a battery. I was told that I'd have to wait for more than two hours to have it installed. Josh knew that I'd just got off work from an overnight shift & needed my car A.S.A.P. He told me that he'd take care of it now so that I can get home and get some sleep. I can't thank him enough for saving my husband the trip to come & get me & another trip to come back to pick up my car.. I give him Ten Stars!
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April 2019 by Ashley Kelley
Amazing service from an amazing group of gentlemen! Josh, John, Dain and all the others did a fantastic job and helped turn this crummy situation into a good laugh. Thanks guys for your amazing work! Wonderful customer service!!!
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February 2019 by Lauren Freiburg
Always go here for tire rotations!
