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June 2023 by Doug Meyers
Awful Customer Service!! I am sure this post will not matter whatsoever… Our parks department has been utilizing SAMS in Quincy IL. Since 2008 and spend a lot of money. Our last few experiences have been awful!! Today we where supposed to pick up an order from the cafe that we had placed Friday and called about yesterday.. When we went to pick it up the Cafe staff was Very RUDE and basically said we did not know anything about it and acted clueless.. When I called and talked to management I was basically told to go someplace else… WOW!!
I also reached out to talk to the head store manager twice and was told they would return my call both times… Still Nothing….
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March 2023 by Cole Price
Twice now my mom has bought a Membership at the WGEM Home and Living Show and both times y’all have screwed her. They had her pay for the membership at the show and then told her that she would just have to come in and show her Photo ID. When she got to your store you guys acted like you had no clue what she was talking about and didn’t help her at all. This is why Costco runs you out of town every time they open a new store. Don’t do promotions that you can’t follow through on.
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January 2023 by Harold King
Sam's Club Online are liars and thieves. They charged my credit card 435.00 and never ever delivered the table I ordered. Being a plus member doesn't mean anything. Over a month and I'm still trying to get my money back, they've no one in charge and the only people answering the phones are in India. WOW!! What a way to NOT do business!!!!!!! Sam's Club!!! You suck!!!!
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July 2022 by Stacie S.
Been here before with an OK experience. However today while trying to shop 2 employees having a conversation standing in front of the one of the last products I needed to get - simply ignored me carrying on their conversation.. Then moved in front of the next item I needed.Then muttered something under his breath - PATHETIC and disrespectful. They both continued to stare at me on my way through check out. Talk about not feeling comfortable.
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April 2022 by Bryan Rupp
An average Sam's Club Cafe with the usual items. One of the perks of getting items at the cafe is you do not need a membership.
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October 2021 by Ginger G.
We are plus members and can say, Don't bother getting a membership here! Customer service is inept, the cashier's aren't trained, the produce rots before we can eat it. The yogurt box was ripped and the yogurt inside was damaged and opened. The roast chicken meat was tough! We easily spend 300 per visit, shame on us!Where ARE the cashier's??! Only 2 check out lines open?! Pharmacy isn't open on Sundays?! Getting out of the store takes forever as the greeter is scanning all the items on receipt!! Customer Service guy is a passive aggressive flamboyant young kid, who's smart aleck attitude should be addressed immediately! Save that eye rolling for your home life, it's not appropriate nor professional here! Ohh, and we paid 100 for this abuse!
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October 2020 by Brenda Leenerts
Great service, friendly employees, lots of choices!!!
