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February 2024 by James Lemon
TERRIBLE CUSTOMER SERVICE from the lady who I did a pick up from. I'm done with Lowes.My daughter ordered two oak bannisters for delivery to the Hannibal Lowes. When we went to get them, discovered they were at the Quincy Store. My daughter then called and was told that the Quincy Store "fulfilled the order", and that we would either have to pay $79 to have them driven to the Hannibal Store, or I would have to go get them (my daughter doesn't have a truck). When I went to pick them up, I showed the lady the pickup authorization. She the lady was initially polite, pretended not to know anything about the order. She then asked if there was anything else. I said yes, it was a little frustrating that we couldn't pick these up in Hannibal, but I guess that's not your fault. She then went off on me, telling me in a very hateful tone, "I already told your daughter all of this. We fulfilled that order not Hannibal and we don't take stuff over there. If your daughter didn't like it, she could have paid the $79.00. " So she PRETENDED not to know what was up, when she had already been a jerk to my daughter! Unbelievable. Then she stormed off and a young guy finished the transaction up.
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February 2024 by Terry Power
Needed a small shop vac. They had the perfect size! So thankful they carried multiple sizes!
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January 2024 by Roy Monroe
Nice helpful store
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January 2024 by Brian Dittmer
It's a nice store, everyone in there is polite, courteous, and helpful. You can always find an employee willing to guide you, and we were asked if we needed help multiple times. The selection is great, and the prices are right in line with the other stores. I personally think they have the best lumber here, also.
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November 2023 by Sharob Welch
Customer service has spiraled to zero and waiting time is not believable I have brought thousands of appliances from quincy location and I drive 100 miles to use your store over last 20 years well no more I will give 4 or 5 hundred extra and use local your store used to be excellent I will no longer tell any one to use very very disappointed and also angry
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November 2023 by Dr. Mohammad Shamsuddoha
Didn’t find what we look for today. Bought something. Useful store for households.
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October 2023 by William Pritts
Usually has a good variety of things you would need for any project. Always has helpful employees to help find what your looking for or would need or suggestions.
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October 2023 by CNC FUN
Tried to exchange a newer Kobalt tool. But they didn't have any. And wanted me too buy another one. And bring old one back next time for refund !! Didn't happen. I'm 90 miles away. They suck.
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September 2023 by Richard Wagner
Great place to shop. Always wanting to provide help as needed.
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September 2023 by Don Arnold
Lowe's is always one of my favorite places to go. I usually find what I'm looking for, and the staff here are very helpful & friendly.
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September 2023 by Lynn Wisehart
Very organized. Fully stocked. Clean. Helpful friendly staff. Nice garden center.
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September 2023 by Cathy Bollegar
Staff knew exactly what I was looking for and assisted us that aisle. Staff very polite and helpful
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September 2023 by Austin Lawrence
Great Customer service is an understatement!!! They take their customers seriously and take care of them!!!
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August 2023 by Bob Hecht
Had problems logging into Lowe's veterans app. The manager even tried. Was generally nice.good place and staff.
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July 2023 by Lisa Garner
Picking up our online order took FOREVER! We waited at the pickup counter for so long, with only one cashier working the return counter and answering phones. Once she FINALLY got to us (while I watch SEVERAL employees standing around talking or just seeing us and walking away as if they were ‘busy’) She told us she had to wait for someone else to cover her so she could go get our order. Then about 15 minutes later, she tells another guy to cover her so she could get it! We thought someone else left a LONG time ago to get it! WTH?!! I finally told them we could come back later as we didn’t anticipate a half hour or more just to pick up an order. Probably the last time I’ll deal with Lowes online ordering. Thankfully they aren’t the only lumber yard in the area ?
