-
July 2024 by Ashley Rose
Parking lot is terrible and more than enough reason to avoid this location completely. Depending on who you get, you can either have a good experience or waste your time completely with someone who hates their job and wants to get you out of their face and dismiss your problem because they simply do not care at all. Naila Khan is terrible and does not like her job at all and it's very obvious. Every experience with her has been disheartening. Therese and Pam though are sweethearts who love helping and do their best to serve each client who walks through the door. I think they could expand on parking and hire a couple better tellers and be doing significantly better.
-
June 2024 by Becky Lavin
From the moment I walked in Bianka/Bianca whatever her name is gave me a nasty look and was looking at me up and down. She lied to me and said that my pin to my debit card was reset only to find out later on that day that it wasn’t. I had to come back in for the second time. Such horrible experience with this lady she likes to judge woman while looking like Penelope off criminal minds with those hideous stilettos. She couldn’t resolve a simple issue and wasted my time. I highly suggest getting help from the men that work here.. They will ACTUALLY help you.
-
June 2024 by Dmytro Yarovyy
…I got some problem last weekend with Zelle transaction from Bank OF America and l got money just next day it’s not good for me cause Zelle means immediate, right ? Angelo help me , and nice explain and show me what’s mine next step! So 5 star for him from me !!!
-
June 2024 by Shammakh Al-Mou'Affa
Thank you Cody and the front lady for helping me open my account so easily! Great people!
-
May 2024 by Muhammad Yaseen
I don’t even know where to start. When you call this bank, nobody picks up and I’ve been just going round and round in circles trying to talk to somebody and it’s just crazy. When you call the number on Google nobody picks up it then takes you to customer service and they send you back to the bank and again nobody picks up. Chase being such a big name and with this kind of service it’s unacceptable.
-
January 2024 by E Astudio
ATMS are always broken
-
January 2024 by Tom Siebert
I tried to withdraw emergency money for my brother and was denied at two Chase ATMs. My brother is a homeless veteran and Chase has refused three times to set up a direct deposit for his Social Security account. Chase in Logan Square and Prospect Heights demanded an SS card. The SS office demands a birth certificate. And Los Angeles County, where he was born, demands an SS card. So we are in a Catch 22 conundrum. Chase would not accept his VA ID card. Chase has no compassion for the poor, veterans, nor senior citizens.
-
October 2023 by sam “soup can sam” morales
I went there to help someone who didn’t speak English and couldn’t use a computer to open a bank account. The employee, whose name I won’t post on here until I speak to corporate, was setting up his account was sighing and rolling her eyes, muttering, words like, “Oh my god”. All the while he tried his best at navigating while making his password. It was incredibly uncomfortable for both me and my friend, we felt extremely unwelcome and rushed. I was appalled and they way were treated left a sour taste in my mouth.I have no doubt that if my friend had spoken English and had been able to use a mouse and keyboard better he would not be treated this way.I hope people considering this branch make an informed decision on whether they want to support it and that the employees see this and do better.I will update the review once I speak to corporate.
-
September 2023 by Samat Baltin
The worst chase branch. They will not accept you with no appointment. Don’t waist your time.Update: I opened a business account at Bank of America. They didn’t ask for appointment
-
May 2023 by marek marganski
Friendly people working there, like this location a lot ?
-
April 2023 by Teresa McLaughlin
Everyone is very friendly and willing to help in anyway.Lyle and Naila have gone the extra mile for me.
-
January 2023 by Agatha Testa
Not sure why they built here. The parking lot is horrendous. The bank is fine, location is horrible. I miss the old bank.
-
December 2022 by Agatha T
Not sure why they built here. The parking lot is horrendous. The bank is fine, location is horrible. I miss the old bank.
-
August 2022 by Kelly Z
If I consistently wanted a bank without working ATMs I use this branch. Even the outside ATM has a paper sign over it…another reason I’m switching from Chase.
-
July 2022 by D B
The bankers are helpful. I was able to get a document notarized.
