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October 2024 by Jesus Valdez
Awesome buying experience and Justin was very helpful on getting the purchase done in a timely manner. Thanks to Justin and the dealership’s assistance. I Appreciate the great customer service.
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October 2024 by Rob Kosack
Purchased my jeep through Heller. The entire experience from start to driving away was great. Friendly, helpful, and no pressure. Highly recommended.
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October 2024 by Rita Poruba
Very professional courteous and efficient. Made car buying super easy!
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October 2024 by Nick Bass
Water a lot of my time not providing pictures of the vehicle I first inquired about then said they had a deposit on it and tried to flip me into other vehicles. Listing numerous excuses.
This all transpired over about a day and a half
And I kept getting multiple stories about how they do so much they don’t get before our truck gets listed sometimes.
Proceeded with caution
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October 2024 by Robert Rhodes
Another great experience with Heller!! This is the 4th vehicle I have purchased there.
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October 2024 by Isaac Hausman
Brennan Krenz from Heller Motors was great to work with. He made the process easy.
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October 2024 by James Beringer
Was a little hesitant about buying a car so far away. But they had the exact model we were looking for. Max did a great job getting me all the pictures and videos I could ask for. Car was delivered very promptly. Thanks for a great and smooth transaction.
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October 2024 by Robert Wiedemeyer
EV fast charging!!!
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October 2024 by Mark Schaefer
To be brief for the people who do not like to read long reviews, as an out of state customer, I DO NOT recommend purchasing anything from them unless you are able to physically go to the lot to make your purchase. If no issues pop up, from the other reviews, it seems like it is a smooth process. HOWEVER, if there are any issues, you are in for a bad time. Priority is given only to the customers on the lot and any issues with delivery will not be communicated with you in a timely manner. I am VERY disappointed with the communication regarding the purchase and delivery of my new car and how I was treated as a liar and a mooch after I raised my concerns and expressed my frustration. AND nearly 3 weeks after my purchase, I still do not have everything that was included in the sale and there has been no attempt on Heller's behalf to get it to me.
The longer story is still too long to post, so I will include it as images with screenshots to verify.
The still pretty long story is
I am an out of state customer. I put a $500 buyer's hold on a 2022 Ford Escape PHEV on Saturday, 9/28. On Thursday, 10/3, the sale was finalized and I was told that delivery would be on Saturday ‘between 11 and noon’. I asked if that was for sure the time range, because I had pre-existing plans for that evening that I could not miss and that if not, it would be better to do the delivery on a different day. I was told that there would be no issue with that delivery time and that there was no reason to worry or need to schedule a different delivery day. That was repeated to me the next day, 10/4, when I called after not receiving a response to an email I sent.
On the delivery day, I received a text that the car would be delivered slightly later than I was originally told (1:30), but still early enough to not be a major inconvenience. At 2:30 I called to see why it wasn't here yet. Turns out that the driver drove the wrong direction and was still hours away, estimating a 5:15 delivery. From then until 4:30 I was on and off of the phone with the dealership trying to make arrangements to figure out what to do about delivery. I requested to be reimbursed for the inconvenience.
The dealer decided to have the driver stay in their truck overnight, unpaid, and make the swap in the morning.
When we made the swap, the car did not have the standard plug in charging cable that is stick with the vehicle (or any charging cable!). I messaged the dealer about it and they said "it would have been inside the hatch".
Afterwards, I was insulted by the Sales Manager as "immoral" and "someone just looking to get something for free" regarding the reimbursement of the delivery fee.
Since then, no one has made any attempt to return my calls or get me the Plug-In Charging cord that comes stock with my Plug-In Hybrid. This is despite multiple attempts to reach ANYONE who could help me.
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October 2024 by Victoria Adamowicz
Absolutely hands-down the best experience we have ever had at a car dealership. Jeremy M was a straight shooter, a no bs-er and I really appreciated that. I made a purchase that meant a lot to me and my experience at Heller Motors and with Jeremy made the moment even better. We are a couple hours away from the dealership and they worked with us over the phone. We were able to exchange photos and make a deal. I can’t tell you how accommodating they were. I highly recommend going to Hellar Motors and going to see Jeremy!!! He will actually care about what you want and do what it takes for you to get it.
Thanks again Jeremy! You’re BA and we won’t forget it- we will call you for any future needs!
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October 2024 by Stef Cisneros
Amazing service from Nicholas Breneman. He was amazing and made the online buying process less intimidating especially buying across the country. I appreciate Nick for being extremely helpful, honest, patient and overall professional and knowledgeable. I will definitely recommend Nick and Heller Motors to anyone wanting to purchase their new dream vehicle. I will be receiving my new car thanks to Nick this week!
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October 2024 by Samantha Pieszchalski
Friendly atmosphere. Lots of vehicle options. Worked with me via phone to get a head start on the purchasing process. Justin is a down to earth employee who truly wants to help find you the vehicle you want. Never rushed me or pushed me to make a choice.
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October 2024 by Michael Koster
Was very happy with the buying experience. I was able to negotiate a price for my trade in before coming and was in and out of the dealership. They were upfront and easy to work with. Special shout out to Jake Heller for an outstanding job.
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October 2024 by Joshua
Incredible service, selection and price. Would recommend these guys to anyone car shopping. They can ship nation wide and their selection is one of the most robust I’ve seen. Look for my man Kyle is sales. He provided a world class experience.
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October 2024 by Dale Morrissette
Chris did a great job showing me around. He is newer to the business and id recommend you asking for him. We were able to discuss our past military service so it made the interaction easy.
Being new he did forget a couple things that could have ended the deal with most customers, so give him a break. I never spoke to even one manager during the sale. That also was nice because i dont like pushy dealerships. Financing was handled through my bank. I understand the finance guy probably didnt make much if any money off me, nevertheless he was extremely professional. Overall being new to the area it can be difficult to find a dealership i feel comfortable with. That being said i will go to them again first.
