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March 2024 by Javier M.
DO NOT BUY ANYTHING FROM THIS DEALERSHIP. I purchased a 2017 Hyundai accent from these guys, paid for the car but before i was able to take possession they said they had to "fix" a few issues on the car. I was able to drive the car for one month before my car started having issue and my check engine light came on. Turns out they "fixed" my car by replacing the catalytic convertor with one from EBAY! After a year of dealing with these guys they finally told me they would not do anything to make this right, and that my extended warranty that i spend thousands on would also not cover this. I am now on the hook for paying over $1300 dollars to have this replaced with the correct parts. Please if you want to buy a vehicle that is not fixed with EBAY parts do not buy from here!
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June 2023 by Jake MedTro
Sold me a lemon
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May 2023 by Jake Medina Troxell
Sold me a lemon
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March 2023 by Joseph R.
Don't trust them. I made that mistake and got completely screwed over all while being told it was my fault for not noticing
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March 2023 by Don Chapman
Got and oil change for my wifes jeep and got a free car wash great place great service
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March 2023 by Wilfredo R.
If I could give zero stars I would!! So obviously a whole lot of car dealerships are shady but Heller Motors in Pontiac, IL takes it to a whole new level. This place is a total bait and switch scam shop. I found a Jeep Gladiator on TrueCar that they posted for sale that was slightly discounted because of some reportedly superficial damage incurred during transit. They basically said it couldn't be sold as new because of the reported damage but otherwise it was a new car with only 11 miles on it. They allegedly made all the repairs and put it out on various car selling sites. I made an appointment to travel an hour and half down to Pontiac to see it only to be told on arrival that the salesman Justin I was communicating with online had gotten mysterious ill and wasn't available. Instead I got some young hustler named Eric telling me that the vehicle in question was not immediately present for sale because it was being repaired due to some additional undisclosed suspension issues (on a car with 11 miles...really??). Needless to say they had a whole bunch of other much more expensive options they could show me instead. At this point I'm not convinced the advertised vehicle at the unbeatable price was even real. Buyers beware!!FOLLOW UP RESPONSE:I am not implying anything Martin. I am stating facts. Your vehicle posting on TrueCar shows two images of which neither articulated any ongoing repairs or service needs. On the contrary, Justin sent me the CarFax disclosure showing repairs were completed in October of 2022. I told him I was coming down to see it and he set an appointment with me. At no point in time did he state there was any additional damage or ongoing repairs. I wasted time and gas and all I got was the option to see other vehicles with mileage in the tens of thousands which was a far cry from the 11 miles I was looking at originally. I specifically told Eric if he had another fully loaded Rubicon, with similar mileage, under $50000, that I would be happy to look at it. If the vehicle in question was still under repair then Justin should have mentioned that. On the contrary he clearly stated to me in a text that the vehicle was purchased back from Jeep after all repairs had been completed.
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February 2023 by Roger Kuchenmeister
Since my stroke I have a hard time getting around. I'm getting a Tire pressure low indicator on my Dash Heller Motors was able to check and balance the pressure in my all my tires. And didn't charge me a thing
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September 2022 by Amy S.
Wonderful service department - very organized and efficient. Really appreciated the efforts they made to get me in and out quickly. Very nice waiting room with snacks, coffee and wifi. Definitely recommend!
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August 2022 by Rita I.
Heller Motors is the best dealership in Illinois. On 7/8/22 a driver fleeing another accident that he caused hit my Jeep and totaled my car. I started looking on line at used cars and calling dealerships. As you know getting a car right now is very difficult. If it's a good price the mileage is 75,000 or more. I also need to mention that I have challenging credit. As I started calling dealerships I was getting the run around on the Jeeps that I was interested in (I knew I wanted nothing older then a 2018). I was interested in a 2019 Jeep Renegade that I saw online at Heller Motors. I started to talk to Kyle (my salesman) on 8/2/22 about the car. On 8/3/22 he had the price of what the cost would be for me. What he said from the beginning never changed. I bought the car yesterday. No one there made me feel bad about my credit challenge from Kyle to the Keith in Finance. What they cared about most was getting me the Jeep that I wanted and to make sure I was happy. I can't say enough about Kyle. He was the dream car salesman. Heller Motors is a 2 hour drive from my house. Best drive I ever took.
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March 2022 by Robert Saucedo
Just recently met the owners wife. I plan on taking a trip to downstate Illinois and will stop by the dealership for service on my Pontiac Firebird.Services: Oil change
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September 2021 by Ellen W.
We purchased a used Jeep Grand Cherokee Trailhawk from Heller Motors. I was out of town and needed to replace the tires. There was no key for the lug nuts that came with the car. When I called Heller Motors, they told me that the lug nuts had been removed prior to giving us the car which was not the case. I had to pay extra to have them removed so they could replace the tires. We contacted Heller Motors and asked them to reimburse us for this cost. They repeatedly lied to us telling us that the lug nuts had been removed when clearly they had not. Really bad customer service - it's the little things that bring customers back.
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July 2021 by Ryan S.
I only got a estimate but they replied to my Yelp quickly and provided the best quote compared to any other mechanics in the area.
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August 2020 by Tom C.
The best dealer I've ever purchased a car from. Kyle Moritz was an absolute professional when discussing vehicle options and price. He treated me like a human being and not some quick sale. Prior to arriving, I spoke with his sales manager Greg. Just like Kyle, Greg was fantastic and went over everything with me prior to arrival at the dealer. Once there I had a minor concern that he quickly resolved to both our satisfaction, true professional. Keith at finance was a straight shooter. He didn't try any funny business. He explained my extra addon options and offered me a great rate. Thank you very much Heller Motors for a painless and hassle free experience. Top Notch!
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January 2020 by Michael G.
Had a terrific experience with poorly described Vehicle by Jeff Butcher, Over a week has passed and they still have not refunded my deposit. Very shady dealership and salesman.
