Gerber Collision & Glass is a highly regarded auto repair shop that consistently provides excellent customer service and quality workmanship. Based on the reviews, the business is known for its clean and convenient facilities, where customers can even purchase snacks while waiting. The staff at Gerber Collision & Glass is described as friendly, knowledgeable, and helpful. They are praised for their professionalism in guiding customers through the repair process, providing clear explanations, and keeping them informed every step of the way. Customers have expressed their satisfaction with the exceptional customer service they have received. However, some reviews also mention issues with scheduling and appointment keeping, with customers reporting long wait times and the business being overwhelmed with work. In one instance, the customer had to make multiple attempts to get an estimate, and the business was unable to honor a scheduled appointment. Despite these occasional challenges, the overall sentiment towards Gerber Collision & Glass is highly positive. Customers have expressed their confidence in the quality of the work performed, with one reviewer stating that their car "looks great and everything works as it should." The business is also commended for its excellent reputation in the community.
They are working on my truck now. They are keeping me informed via text message at every turn. So far its gets a 5 star review . When the truck is done I will update my review.
October 2023
Very professional, informative, and very friendly.Service: Body & Trim
July 2023
I highly recommend these guys. I would give them 5+ stars if I could. They did excellent work. My car looks great and everything works as it should. Excellent customer service. Matt and Robin were spot on with keeping me updated with what was going on with my car. Thanks guys!
