Fraher Ford, a family-owned dealership established in 1948 in Pontiac, IL, is known for its friendly and attentive customer service. Serving areas such as Ottawa, Bloomington, and Kankakee, the dealership offers a range of automotive services including brake changes, tire rotations, motor replacements, and other repairs. Customers frequently comment on the dealership’s commitment to doing the little things right and going above and beyond to take care of their needs. Many appreciate the trustworthy and honest approach of the staff, making their service experiences consistently positive. The car buying process at Fraher Ford is highly praised for its ease and transparency. Customers have shared that buying a vehicle from them is straightforward, with efficient negotiations and quick turnaround times. The dealership’s team, especially sales associates and finance staff, spend ample time explaining vehicle features and providing background information, which enhances the overall experience. One customer highlighted that despite traveling a long distance—around eight hours round trip—they only spent about an hour and ten minutes at the dealership, emphasizing the smooth and hassle-free process. The dealership’s reputation is further strengthened by its family-run nature and the genuine care shown to customers. Whether purchasing a new Ford Edge or a used SUV, clients feel valued and well-informed. Overall, Fraher Ford stands out as a trusted, reliable, and friendly local business that consistently delivers a great buying and service experience, making it a preferred choice for automotive needs in the area.
They were very helpful in getting me in right away and fixed my tire leaking problem. They went above and beyond to help me. Thanks and I will definitely use them again!
June 2024
Best and most knowledgeable of any dealer in the area. Best service I have ever received.
October 2023
They take care of their customers. Sometimes they do go above and beyond but they are always doing the little things right. I always have a great experience with the service staff. I didn't buy my vehicle at Fraher's but they will be one of the first dealers I talk to when it's time to purchase my next Ford.
