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“I have been going to this store exclusively after so many packages sent thru the mail system lost & opening investigations on lost packages just to never get any follow-up or resolution on them. In 2 yrs I am so thrilled to report not 1 single lost package & in most cases the packages are delivered earlier than quoted. John gives First Class service & I have witnessed him be very patient & helpful with his staff. John’s store will always be my first choice of shipping packages as long as John is there. I have never been disappointed. It’s very hard these days to get any professionalism & courteousness as a paying customer. John is always polite & is always sure to ask if he can help in any other way before wishing you a parting good day. Other stores & business could learn a lot by taking John’s lead. Thank you John!”
8:30AM - 6:30PM
2863 95th St #123, Naperville
Mailbox Centers
“Efficiency of this store is top-notch! Had gentleman hold door for me last week and stated, in a humorous manner, "she's in a bad mood today", then understood what he meant. "Allie" is well-versed in her job and efficient but snaps a, "what can I do for you" and her demeanor is anything but friendly and professional. She did the same thing to the individual who was after me so am aware it's potentially nothing personal.
Thought after sharing a comment with owners a few years ago, something positive would've come from this; but alas. Same owners have store on 75th near the Jiffy Lube; will drive over to that location. Those folks are always friendly and kind.”
“Abhi !!Customer services was awesome.I've not done this before that helped me from the beginning to the end.This is my first time I get five stars relaxing team volume ten”
“The store was very nice and Ana is really a hard worker and she does everything efficiently and nicely. She makes our experience at the UPS store really quick and good.”
“We went to return Christmas gifts here and we had at least 6 or 7 of them to return. For some of them we had the labels printed out, but we were missing a few others. The young woman assisting us couldn't have been more gracious and patient, even as the line started to accumulate behind us, she remained kind and pleasant. Frankly, I was shocked, but super impressed as well. Not one eye roll, grimace of frustration, or change in her tone, just extremely calm and helpful. Wish we had more people like this in our world. Best treatment as a customer that I've received in a long time.”
“I had a wonderful experience with the UPS store 1212 S Naper Blvd Suite Naperville IL 60540.
The staff there are extremely helpful and responsive.
I would especially like to thank Lucy Mackey in particular.
She went out of her way to regularly keep me updated about my return packet and personally picked up my return courier from my home when I was away and held it for a week.
I am so thankful for the service render to me.
Best wishes
Chetan”
“The manager with red hair was so helpful this morning and really went out of her way to make sure I got what I needed print wise and mailing. She was so polite and professional…and kind! A rarity these days.”
“As that saying,
“BETTER LATER THAN EVER”
This review has been long over due, my apologies.
I’m very pleased to shared that the staff at this place is very professional and helpful.”
“I am so grateful to Kalysha at this UPS store for taking the time to make sure that our posters printed clearly and cleanly. She worked with each file to ensure they would print correctly, making sure the finished product looked great. She had them ready when she said they would be and communicated with me so I was reassured the order would be ready when I needed it. I highly recommend this UPS store and am grateful for their excellent customer service.”
“I only come for Amazon returns (at the kiosk self served now). Most staff is friendly, and ready to help when I do traditional at the counter returns. However, one of the girls had a rude tone and told me to use the kiosk next time, even though the guy helping me literally offered to take my return right next to her. Plus, I had a question anyway.”
“Michelle was amazing! I came in and she was working with two customers and focused her attention and greeted me as I walked in. She led the transaction smoothly, all while taking care of the other customers and I. This location has handled all my needs throughout the years and I can’t recommend a better UPS to do business at!”
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“The employees at the Plainfield UPS store are always polite and helpful. Prabh helped me to solve a problem by printing the label I needed and sending my document. He was very helpful, patient and professional.”