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November 2024 by Brian Aquadro
Buyer Beware - RUN!!! Incompetence and Hard Upsell
DRF Plumbing uses deception and hard sell 'scare' tactics to increase profit at the customer's expense - a prime example of a high-pressure upsell. I was scared into paying for unnecessary repairs by a gross and deliberate misrepresentation. And now I am kicking myself that I didn't trust my instincts. Lesson learned!
Upon arrival to install a new hot water heater, the plumber immediately claimed that I needed to spend an additional $1,150 to meet minimum compliance with my Village just to pass the inspection. I was skeptical and asked him three times very clearly and distinctly - "so I will NOT pass inspection unless I spend this additional $1,150"? Each time he confidently and boldly affirmed - incorrectly - that the inspection would FAIL, and I would then be charged an additional $195 for him to come back and rectify (a scare tactic). This was an inaccurate and uninformed statement to capture additional revenue for the plumber and DRF. On inspection by the village, I confirmed that the current configuration, in place for 20+ years, would have absolutely passed inspection. I subsequently confirmed this verbally with the lead inspector for the village - the additional work was NOT NECESSARY to pass inspection.
After inquiring about the misguided and uninformed hard sell, DRF Customer Service delayed answering my questions, instead choosing to deflect and putting the onus on me to prove otherwise. They are ignoring my communications now to avoid further response. So they deliberately refuse to address my concerns by hoping I will go away.
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November 2024 by John Mcdade
Great service and very efficient process. Andy and Francisco did a great job with our hot water heater replacement
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November 2024 by jackie batson
My experience with drf water heating solution was good the installers were Kevin and Jonah. They were professional they came in and did the job they were respectful and after they installed everything they also explained how the water heater works.
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November 2024 by Mary Henske
Both Ryan and Francisco were knowledgeable, hard-working, and friendly. They did a great job on the hot water heater install and explaining how the appliance works. They cleaned the job space when complete. We would definitely use them again!
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November 2024 by Yared Taye
Had great and quick service
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November 2024 by Nick Szczechowski
Great profressional installation
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November 2024 by Reneeta R
Both Ryan and Francisco were professional, knowledgeable, and courteous. They explained everything beforehand and also took the time to double check and triple check their work. Everything is working great now. I would recommend and use their services again if needed.
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November 2024 by tom smat
Kevin was thorough and patient working on our unusual sinks and filter.
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November 2024 by Nessa Lambert
Professional and responsible, gave me clear directions and great suggestions.
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November 2024 by Timothy Driscoll
Robert and Jonah were awesome! They did a great job with the install of my 75 Gallon water heater. 100% would use DRF for my plumbing needs in the future.
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November 2024 by Evan Williams
Both Paul and Xavier did an excellent job. Easy same day installation. 10 out of 10 stars because five wasn’t enough.
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October 2024 by Tim Wolf
They came to install a water heater and went above and beyond our expectations. Very pleased...They did a fantastic job and were very courteous and professional.
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October 2024 by Mark Zambrano
The process, from start to finish, was very simple and professional. I was pleased with the courteous help by multiple representatives, in person and via phone.
I inquired on a Friday evening, and they were able to install a new water heater on Saturday.
Kudos to Kevin and Erik for a job well done!
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October 2024 by Travis Johnson
Calm, collected and confident. Easy going with work efficiency. Easy to engage with and immediately establishing trust in a job well done. Thank you for the work today.
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October 2024 by Robert Kane
Replace my silkcock outside faucet and add shut-off value
