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January 2024 by Kenzie C.
We spend so much money at Costco and the employees are always so rude . Whoever the curly headed old lady is , was very rude after I spent $500 and pay for a membership . I don't pay all this money too be treated like crap . If u hate ur job that much , u need to go get a new one . I'm very upset . I really think whoever the manager is needs too talk to the employees about customer service !
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July 2023 by Eric S.
BUY HARD 5 : A GOOD DAY TO BUY HARDAs John McClane's tenure ended with a fizzle, so does this series of Costco Yelp reviews.For those unaware, the fifth and final entry in the Bruce Willis franchise was met with universal disdain, a brutal way to close the book on one of Hollywood's greatest action heroes. While this Costco doesn't generate anywhere near the level of resentment that movie does, it's also the "worst" experience I've had at the chain of big box stores.Plainfield's Costco is adjacent to I-55 and off of Route 30 (S Lincoln Hwy). I rarely come to this location, as it's farther than the Bolingbrook (Boughton Rd) or Naperville (75th St) stores. Why bother coming here at all, you ask? So I can crank out another easy-to-pen review, duh.What I bought most recently is representative of our usual grocery run: paper towels (a dozen rolls for $20), water bottles (40ct for $4 = 10¢ each), bacon-wrapped jalapeno poppers (a household favorite, 20ct for $10), hot dogs (50ct for $12), kitty litter (4x10lbs bags for $16), and a bottle of "premium" Kirkland vodka (1.75L for $19).Word to the wise, kids: not everything you buy at Costco is the best value in town. They had whole watermelons for $9; Meijer had them - granted, they were on sale - for $3. Hot dog buns are ever-so-slightly cheaper at Meijer, too (20¢/ea compared to 22¢/each @ Costco) and obviously the brand selection here is limited.Food court's the same as always: pizza for $2/slice, hot dog + drink combo for $1.50, chicken bake for $4. The soda lids were all jammed together in the dispenser, so I had to wrestle with that for a minute. It also seemed like the ketchup/mustard/relish station was farther away than at other Costcos, but that could just be me.On the way out, I absentmindedly forgot to take my receipt. When I came back to snag it moments later, the girl manning the self-checkout was scowling. I apologized for my lapse in consciousness, thanked her, and was quickly brushed off with a glare. Well who pissed in your potato salad, lady?? Was holding onto a customer's receipt for 60 seconds that much of an inconvenience? Dang!* TL;DR *Although we do 90% of our grocery shopping at either Meijer or ALDI, there are some things we need in bulk.If you're hosting a party of ten or more people, I'd strongly recommend a Costco visit (or a trip to Sam's Club, if that's where your allegiance lies). Specific items are a better deal elsewhere, so if savings is your ultimate goal consider a quick price comparison to Jewel, WalMart, Kroger, etc. Costco is best when you need 200 of something.With that, there's no longer a need for me to venture out and find other Kirkland depots in the western Chicago suburbs. My wife and I will continue to give the Naperville Costco the majority of our business but consider this the bow on my Yelp pentalogy.Best of luck in retirement, John. Try to avoid skyscrapers, planes, and anyone with the last name 'Gruber'.
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March 2023 by Lisa M.
Man where to begin?! So many great things about Costco I could go on and on. They have an amazing selection of food, clothing, electronics, furniture, household goods, etc. How can I forget to mention free samples, too!? There is so much that this store has to offer. Today I got their strawberry smoothie from their food court to sip on while I shopped and man did it hit the spot! You literally cannot go wrong with anything on their food menu in the food court. The prices are reasonable, taste is on point, and portion is good! This store is so clean, organized, and the staff is always kind. I absolutely LOVE this location and that's why I keep coming back. 2 thumbs up from this girl!
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March 2023 by Frank S.
My favorite place to shop! One stop shop! Quality is unparalleled; no frills shopping and always best value
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November 2022 by Chris M.
I love this place. They have unique and ordinary items especially when you're watching your carb intake.
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November 2022 by Amanda Alias
Best crissants, vanilla cake, chocolate chip cookies, country bread, and pumpkin pie. I wish they would bring back the brownies.
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October 2022 by Pamela P.
I visited the Costco in Plainfield today with my husband. Our experiences prior have always been very pleasant with the employees however that was not the case today. We were checking out, Aubree S was our cashier. I wanted to have an item deleted off my order and she said she couldn't do that and she'd have to re-ring everything again. I couldn't understand why, she was very rude to us, rolling her eyes and her tone was not very nice. A cashier manager corrected her telling her yes you can just delete the item and she even gave the manager an attitude and rolled her eyes at her. I think I will start shopping at the Bolingbrook location as we have never had an issue there. We were very upset how she treated us and embarrassed how she spoke down to us and very loudly I might add.
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June 2022 by Keith L.
The tire center and it's manager are outstanding!! Professional and knowledgeable staff that will help you with selection and problems after purchase. I feel the service here is miles above Discount Tire.
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April 2022 by MsDusty 5.
I was looking for a new TV an wanted to come and see what's new in home entertainment and Jeff in Major Sales came right up and offered his help, I didn't have to go FIND someone and hope they knew more than me! He was very knowledgeable and did a great job! Love shopping here, very clean and organized and very friendly associates!
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March 2022 by Josh S.
The customer service at this location is the absolute worst. The cashier was snippy and short when we mentioned that we had a purchase that was tax exempt and her attitude turned snarky. She barked that she was the only person to load our cart and she needed it but we still had stuff in it. Sarah was so rude, nasty and short. This was my parents first time stepping foot into a Costco and based on their experience they will be keeping their Sam's Club Membership. Not at all impressed. Fortunately, I was able to speak to a front end supervisor and she took the time to listen to our experience and seemed appalled by the cashier's behavior.
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March 2022 by Patrick H.
Always friendly staff, selection is pretty on par with other costcos. Can't wait for that whole area to get built up more too!
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February 2022 by Dan R.
Was at this store, very clean everyone was quite pleasant. As for one of the review that said the black woman at the door checking cards racially profiled him...Oh hold up.. she's a woman color or race makes no difference. You got the time from the drive from your house, to parking your car, to the door of the store to find your card. Flashing it like it's a badge don't make it seen. Unless you ain't that smart to find it before you arrive at any Costco and hold it up so the greeter can see it. Thank You to everyone who is an essential worker, I appreciate you!!
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April 2021 by A L.
Nice costco location, store and gasoline station.Costco's Kirkland products are a good value and good quality. Wide range of merchandise in the store Nice store and friendly employees here Ample parking Very good meat and bakery departments
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November 2020 by Howard L.
This Costco opened today! Finally! No more will the residents drive to Bolingbrook or Orland Park to their nearest Costco. This Costco is packed! It's got everything you want from Costco besides the attractive deals! Conveniently located off I55 off of the 257 exit as well. The free sample people and product sales people are here but the free samples are for display only. It's got a self checkout lane which is new to me! The store is brithtly lit. Tons of foot traffic inside. Kirkland water sold out immediately! The staff is warm, friendly and kind spirited.Things to know before you go. Costco DOES NOT accept mastercard (unless it's debit) expect tons of people! They still sell food during covid but you have to take it to go and they don't offer napkins. Most importantly that may deter you away. This is a CASHLESS Costco!
