7AM - 5:30PM
18434 IL-97, Petersburg“Called about a specific item (USB Flash Drive) and the man that answered the call was friendly, courteous and well informed on what I was looking for. He gave me options over the phone for other sizes/prices.
Ace Hardware saved us a trip to Springfield and/a visit to the internet for this item.
It's refreshing to know that even though computer storage devices/hardware aren't necessarily what most people go there to purchase; they give us the convenience of carrying it for the ones that do. I'll be calling them first for anything else I need in the future!”
“Was headed to Sloan to get a new John Deere lawn tractor. Bought my first Deere there 4-5 years ago and really like the product and the dealership. Had reviewed JD, Cub Cadet and one other. Driving by R and H my daughter in the car said they have Cub Cadet mowers. I stopped and asked if they had a service department and if they picked up and delivered. The answer to both was yes. I have bought tractors in the past from department stores (Sears. Wards) and home improvement stores, but REALLY liked the JD dealer and service dept. So I looked at the inventory at R and H. Their prices were a little more than Lowes but having a service dept and pick up and delivery made up for the difference in price. I bought the Cub Cadet and they allowed me $1000 trade on my John Deere. It gets delivered tomorrow. I hope it is as good as the Deere was. The Cub was several hundred less than a similar sized JD... that's why I changed brands. So far I love R and H.UPDATE 24 HOURS LATER...The new Cub Cadet delivered to me this morning had an issue. I called R &H. They said they would bring it in and have a look at it. I asked if there was any way to get me a different one. They said they would figure something out. An hour later they pulled in with a different new tractor and took away the one with issues. As a retired corporate trainer who has trained Fortune 500 companies on customer service, I can tell you this was not just good customer service, or even great customer service. THIS WAS OVER THE TOP AMAZING CUSTOMER SERVICE!!! Thank you R&H!!!”