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February 2024 by John D.
"Verizon Bills Dead People" My cousin died in January 2023, and I became the executor of his estate in July. He was a Verizon customer, with his bills paid directly from his checking account. After he died, his gf had his phone but misplaced it. As a result, I had no idea who was his wireless carrier. When I closed his financial accounts in August, Verizon stopped getting paid. They emailed my deceased cousin - no response (thank god!) - so they finally wrote him and I learned he had Verizon service. I called them, explained he had died seven months earlier. They said they were "sorry for my loss" and the bill would be taken under consideration. Meanwhile, Verizon bills continued to arrive with more late fees. I then went to the Verizon store on Pioneer Parkway, supplied them with a death certificate and court documents. After an hour, they said they had it sorted out and the bill was "taken care of." One month later, another Verizon bill arrived - with more late fees. When I called Verizon corporate, I was told to go to a Verizon corporate store and show them a death certificate/court documents to get the charges waived. (Apparently, doing this at the Pioneer Parkway store didn't count - had to be a corporate store) so I went to the Verizon store on Sheridan with my documents. The response at the Sheridan store was (paraphrasing): "No. Verizon supplied the service so you owe us that." I tried to explain the service had not been used for seven months because I wasn't aware of the service, but I was stopped and told again "you have to pay this bill, that's all there is. Is there anything else?" Wherever my late cousin is , I hope he enjoyed his seven months of non-service from Verizon. The moral: If you are a Verizon customer, don't die.
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January 2024 by Jake Innis
Jake M. was a tremendous help when I upgraded my phone. He was transparent with pricing and didn’t push a hard sell. It was a pleasure talking with him while the order was processing. Thanks, Jake!
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January 2024 by Matthew Groover
The only place I buy my phones
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January 2024 by Pam Heimer
They were super friendly and very helpful. We were very impressed . My daughter’s phone was all messed up and she fixed it. We will always go back to that store. Awesome job Verizon!!
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January 2024 by Tammy Causey
Jake was so helpful and very patient with everything excellent worker
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January 2024 by Kaykay
It was good , he had great costumer service
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December 2023 by CJ28 Remm
Came in with my family needing to change from US Cellular to Verizon. Also change plans to indidual. Store was busy with one representative, John. He was professional and friendly. He easily floated between customers taking care of everyone. Excellent first experience.
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December 2023 by Adam Boyd
He is the only one who listened and actually solved my problem. Absolutely outstanding.
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December 2023 by Christina Roberts
Excellent customer service!! Would recommend going to that location and Peoria over the other one.
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December 2023 by Google user
Came in with my family needing to change from US Cellular to Verizon. Also change plans to indidual. Store was busy with one representative, John. He was professional and friendly. He easily floated between customers taking care of everyone. Excellent first experience.
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November 2023 by Caleb
Wonderful service and great customer service
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November 2023 by Frank
Great company
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November 2023 by Bob Hamilton
Having trouble porting old phone to new iPhone 15
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October 2023 by Mark Beiser
Had to go to my local Verizon store to pay my bill because the my Verizon business app is not really working. Josh at the store was kind and understanding, helped me get my bill paid. So, I am giving him five stars, but not Verizon itself.
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October 2023 by Mark A. Beiser, MA, LCPC
Had to go to my local Verizon store to pay my bill because the my Verizon business app is not really working. Josh at the store was kind and understanding, helped me get my bill paid. So, I am giving him five stars, but not Verizon itself.
