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“If you go in to this location make sure to only ask for Ethan, he went out of his way to make sure that I got everything I needed. He was extremely patient & kind, very thorough and even went the extra step to help explain to my daughter and I all of our options available. Ethan needs a promotion!
Unlike many others unfortunately the last time I came in Jake did not help me at all. He actually failed to report to Verizon that I turned in my daughter’s old phone, so therefore thanks to Ethan my bill is being credited over $600. Jake didn’t explain anything to me when I asked and was rushing me the whole entire time. Thanks again for all your help Ethan!”
10AM - 7PM
2521 W War Memorial Dr, Peoria
Mobile Phones
“I always have an awesome experience. The staff are always so knowledgeable and helpful. I feel like they go out of their way to help and provide great customer service which is hard to find now a days. I would highly recommend.”
“Came in with my employer to get the business phones and internet transferred from T-Mo and Trent and Nate at this location were great and enormously helpful with the transition and all the hiccups that come along with that process.”
“Danny was very helpful with my purchase today. He was both knowledgeable and extremely patient with me (I ask lots of question). He was also very kind and personable. He took the time to answer all my questions and guided me through the set up process. We had a few hiccups but finally got it worked out. He is an asset and the type of employee I would like working for my business.”
“Thanks Tierra for helping me get switched over from Verizon! Quick, kind, courteous service. Lower price and better coverage in this area, my whole family is on Boost and they are always shocked at how few places I get a Verizon signal in the area.”
“I just want to give credit where credit is deserved.
I had to purchase a new phone and had trouble connecting it after spending an hour or so on the phone with the AT&T prepaid customer service and didn’t get anywhere.
My new phone wasn’t working with the help “over the phone”.
I was completely frustrated and drove into the AT&T store located on BIg Hollow Road in Peoria, IL, and explained the situation to two salesman that were superior.
Caleb advised Daniel about my phone having issues and not working.
It wasnt more than 20 seconds that Daniel figured out the situation and got my phone functioning as fast as I walked in the store.
Caleb was so nice and friendly and took the time to transfer my data to my new phone and got it working.
They made an exhausting day, lasting two hours and even more, into a great ending.
I will never make a mistake and go to anyone else for help!!
Salute to Daniel and Caleb for great work and great knowledge!
Thank you!!”
“I’ve had my fair share of customer service experiences, but none have been as excellent as this one. The customer service team was not only friendly but also incredibly knowledgeable and efficient. They took the time to listen to my concerns and made sure I was well taken care of every step of the way. They went out of their way to make sure all my questions were answered, and I felt valued as a customer. It’s not often you encounter such personalized attention—thank you for making this experience so positive!
Special mention: Dev Patel and Store Manager !!”
“Lexie was a very sweet and kind young lady. She helped me get my phone back on track. She was very patient with me you have an excellent work KEEP HER. God bless ?”
10AM - 7PM
3311 N Sterling Ave, Peoria
Mobile Phones
“First: Associate Kai (I probably spelled it wrong my bad) but BIG respect, gratitude and good karma / blessings ? for this associate recently here, I had a different situation with my plan and a sudden death of my parent last year / Financials, etc and the things that can happen afterwards like switching services to me now and the person on the phone and in person next day, Kai, was such an amazing, kind person on a particularly awful day already and went way above and beyond and that kindness might've been no big deal for someone especially if theyve been there but can make HUGE things more possible for who they bless. This location has always been my go to Cricket store over the last several years with Cricket service not because it's closest but because the staff have always consistently been very helpful and patient and do their best job and also store Mgr Laurie (I probably spelled that wrong too, my fault) also over the phone and yesterday she even remembered my call... of course they both deserve a fancy vacation somewhere tropical or relaxing because they are great with customer care and just KINDNESS. ✌️ Thank y'all for being awesome.”
10AM - 7PM
1800 Knoxville Ave Ste 7, Peoria
Mobile Phones
“I just moved to the area and was worried about going to a new Cricket store, but Cynthia made it so easy for me. She told me about all the deals they had and helped me with all my problems! Will definitely be making this my new home store!”
“Miguel was very professional and the best customer service I have received at any store and I've been with US cellular for over 10 years. He was very helpful and informational, and got me exactly what I needed zero hassle!”
“Gus and Michal were fantastic. They set up my new business account and the process was fast, efficient and clear.
I highly recommend this TMobile location. I do not like AT&T and Xfinity.”
“The people at boost here in peoria really went above & beyond helping me resolve an issue i had with my phone...big thanks to Kelsi & the disrict manager ( sorry his name escapes me), more businesses need employees that look out for their customers like they did, making the experience as stress free as possible...i am very happy with the customer service & level of professionalism at work here...thanks again!”
“I did an upgrade/trade in on two lines with phones and watches. I was disappointed that the watches we wanted were not in stock in the store, but they did only take a few days to come in. The phone my daughter wanted also had to be ordered.
I worked with Nick who was fantastic! He was very detailed and did everything he could to make me happy with continuing service with Verizon. We have been with you for over 30 years. Nick has a very professional but relatable personality which is what every store employee should have. If we upgrade our other lines we will be only using Nick as our agent. If it were not for his help and making sure everything was done properly I would’ve left unhappy that the devices were not in stock, but he defenitly made the wait a little better. Thanks Nick!
Seth was a pretty nice guy too :)”
“I really like the Big Hollow Target. Compared to other stores, it is clean will alert and a pleasure to shop in. The carts are noiseless as they are pushed along the aisles. The employees are generally pleasant and actually make eye contact and smile. The one drawback for me is that target is not a Will start to grocery store. They have all kinds of housewares, tableware, kitchen appliances, electronics and more. However, I am often unable to find things in the grocery section such as canned mushrooms, and certain fresh fruits and vegetables. Therefore I am forced to go to another store to get groceries. Kroger's for insurance, has a much better selection of course, and their food items are significantly less expensive. I also go to target for their pharmacy. I really like the people at the pharmacy. They smile and are thoughtful, and one gal there actually knows me by name.”
10AM - 6PM
8809 N Allen Rd, Peoria
Mobile Phones
“Fantastic. The workers are always friendly and professional.
Marianne has worked with us and for us for almost 20 years abd we have always appreciated her service.”
“The customer service rep was knowledgeable and helpful. He had a good disposition. I haven't had a phone in almost 2 years. This being my first experience in awhile, it was a good one. Welcome to the neighborhood.”
“Stopped in yesterday to get my partner a new phone on my plan. Evin was the one who set us up. Really stand up, friendly guy. He knew a lot about the products and services offered and dealing with him was just like sitting there chatting with a friend”
“I can not say enough good things about this location on Glen. After poor service from another T-Mobile location and the run around on line I went here. Dre was outstanding and a great representative for this company. Will was also helpful with a challenging situation. Don't waste your time at other locations or towns. Thank you for the excellent service and caring about my issue. Again , Dre was great!!!”
“Went to this store a couple days ago and they have improved greatly from the last time I had visited! My previous visit it seemed like no one knew what they where doing and was moving way to slow for such a simple task. But now it seems they've hired competent employees.”
“Generally a positive experience when I visit. Every now and then though, I'll run into an employee that just doesn't fit the personality that says let me help you.”
“I’m only giving a full star review because the woman, Julie, who helped us out was a trooper through a horrid transfer of account handlers. She did a great job explaining things and dealing with the corporate people on the phone for us.”
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“Mr. Donavan is a knowledgeable, professional, intelligent, kind, patient, and resourceful young man. He instructed me on how to use my new phone. When I wanted a specific color, he found it and had it delivered to me. He explained, several times, my costs and benefits why my old plan was insufficient. Mr. Donavan is an excellent example of a dedicated VZ employee. He’s a KEEPER! If he receives a commission, it should be increased by25%. I’m a 25+ yr customer and this was the BEST experience I’ve had at a VZ store. Thank you! MDRoss”