Midwest Equipment is highly praised for its excellent customer service and wide range of equipment. Customers appreciate the staff's helpfulness and willingness to go above and beyond. One reviewer highlighted Aaron’s dedication, taking the time to find a hard-to-locate gas cap for a push mower by searching for the serial number, despite the item’s low price point. This level of personalized service impressed the customer, who had previously struggled to find the part elsewhere. Others commend the store’s repair services, especially for warranty repairs on generators, with one customer noting the quick and effective repair work. The store also receives positive feedback for equipment purchases, with customers mentioning courteous staff and prompt delivery, including same-day delivery for a zero-turn rider after a helpful salesperson named Jerry assisted them. Service department staff, such as Eric, are recognized for going out of their way to assist customers, like helping a customer get their tractor home after a recent service appointment. Additionally, the team’s dedication is evident in instances like a generator installation, where staff worked in cold weather to ensure proper repair, with no damage to the yard. Overall, Midwest Equipment is known for its helpful staff, quality repairs, and commitment to customer satisfaction.
