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April 2024 by Daniel Lyons
The young man helping us was very knowledgeable. He knew his stuff so well and upsold us things we didn't know we needed till we tried it. Give that man a raise!
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April 2024 by Brian Beaird
The salesman did a great job. They answered all of our questions and helped us pick out the perfect mattress. Thank you!
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March 2024 by Anthony Moulden
Mike, was knowledgeable about all the mattresses they had, answered all our questions, and was not pushy at all, and very personable
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March 2024 by Axel Kufner
Amber did a great job guiding us in the right direction. Awesome customer service!Thank you.
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March 2024 by Kaitlyn Hoover
great experience! Allen was helpful and courteous. He was extremely knowledgeable and not pushy at all! We told him a little bit about what we were looking for and he showed us several mattress in different price ranges and answered all of our questions.
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March 2024 by Branden Curtis
Very clean store with knowledgeable staff. Nothing was pushed on us that we didn't want.
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March 2024 by Stephen Sahid
Great help from the salesman. Fast and easy to find what I was looking for in my price range. Definitely recommend going there if u need a mattress or a whole bed setup.
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March 2024 by Diljeet Saluja
Good guidance to choose the right product provided by Sleep expert. Quite flexible and supportive throughout the journey from awareness to choice reduction and final buying process.
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February 2024 by carolyn faulkner
Allen was so helpful and full of knowledge about mattresses. I recommend you ask for him to get some genuine customer service!!
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February 2024 by Anna Wagle
Clayton helped my daughter pick out her new bed and made sure we got the best deal!
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February 2024 by XxspencerxX 913
Great experience, great customer service on buying my first mattress
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February 2024 by Jane Menk
Great service with great information and customer care.
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February 2024 by Jocelyn Newtson
What a great experience. I came here after visiting a different mattress store closer to my house where no one knew anything about anything. I politely left and drove to the Mattress Firm and am so glad I did. Allen was incredibly knowledgeable and patient. His suggestions were invaluable, and we ended up with a great mattress that perfectly suits our needs.
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February 2024 by allie adams
Mike was super awesome. He took his time showing us different types of beds and explaining the difference between mattresses. We were just planning on looking but we walked out with a mattress and a base for a great price. I'm thrilled with my new bed and my experience.
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January 2024 by Lionel Malebranche
This is by far the worse customer service experience I have ever endured. I purchased a twin mattress for my 3 year old son a few days ago and was waiting for the base to be delivered to the store which I picked up last night. I opened the mattress in a box yesterday and realized that it was too small. I brought it to the store for an exchange. The customer service rep told me that there is a 100$ restocking fee and 100$ delivery fee. I was shocked and he asked me if this was mentioned to me at the time of sale. I told him that it was not mentioned to me which the manager confirmed to him. I expressed my frustration respectfully and explained how that felt unfair since I tried to gather the correct size from the previous transactions I had a year prior when I bought 2 similar mattresses for my older kids but for some reason, the information vanished from their computer. The gentleman started yelling at me and asked me to stop yelling. Yet I wasn’t yelling. I didn’t use any inappropriate language nor was I agitated. I asked him if he could try to deescalate the situation and he asked me to leave the store. I was shocked. No one has ever asked me to leave a store. I was just trying to exchange a product. He then decided to calm down and said that he wasn’t happy about the interaction and changed his tone. But it was too late. The damage was done. Finally, after the manager came, he waived the fees and allowed me to purchase the new mattress which was appreciated. The manager Michael was very professional.However, I felt violated, humiliated, that a sales person would be so unqualified to represent a store. He talked to me as if he had clear preconceived bias against me and what my agenda was despite numerous attempt to explain to him why I was unhappy. He was certain that I was trying to trick him but yet wasn’t trying to address my concerns. I had tears in my eyes. His demeanor and lack of tact and inability to communicate calmly when a customer is dissatisfied and to quickly resort to ask a customer to leave when the customer is not happy with failure of his own system to record data or communicate policies that matter, he loses all control and this is by far, The worse experience one can be subject to. I hope he gets the proper training as this is clearly unacceptable behavior. He should not be in this line of service with this kind of attitude. This will be my last transaction at this store and this will leave a lasting negative impression unfortunately. I was a repeat customer but that didn’t matter to him.
