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April 2024 by B Phisher
My first visit was a gift. I like the idea of a monthly membership, otherwise it could be very pricey. Great atmosphere.There were a few things I didn’t like during my session. Like I don’t like starting off face up. No one wants a circular imprint on their face when leaving the establishment… I feel I’m picky. I could tell my massage therapist was new to the trade yet he did a good job.I would consider getting a membership if I found someone that I liked. Too expensive to find out.
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March 2024 by Marjorie V Brodnax
Last year for my birthday I was gifted a spa day so I booked my massage and facial appointments . My facial was done by , Ethan who AMAZING! As for the massage and the therapist is was HORRIBLE !!!!! I filed a complaint and to this day almost a year later no one has reached out to me. Don’t waste your money!!
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January 2024 by Ellen Mickels
It's unfortunate as a long term member that ICE on the roads is not considered a winter storm. 2 weeks ago we had a winter storm and they told me I wouldn't get charged a visit if I needed cancel, I battled it out and showed up to my appointment. This week I can't get down my lane due to ice (more dangerous) and called them to cancel, they said sorry we have to follow policy and charge you for the visit. Ugh...this is why I will NOT be a member once I use all my credits from COVID that I still paid for when I couldn't get service, because if I cancel my membership now I lose all of what I have paid for. Its really to back, the therapist there are amazing, its just the business model of Massage Envy of what I am dissatisfied with. Be cautious when thinking about being a member. They don't tell you all the exceptions with it that change continuously with the revolving door of managers.
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January 2024 by Amy Seifert
Very unpleasant experience with the peoria location . Was told I had 2 massage sessions left she even verified with manager and wrote on a card that they had to be used by February 7th than they tel me I didn't have them .Asked for Reginal manager to call me and she never did .They are very rude and the massages are definitely not great .rude and
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December 2023 by Zoe “Xai” Crall
The staff here were so amazing and professional. I felt really comfortable and relaxed. My therapist did absolutely fantastic and I definitely recommend this place.
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November 2023 by Allison Davis
Best massage I've gotten in years
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September 2023 by Anne Shaw
So Extremely disappointed!! Went for a 10am massage today and at 10:07 went to the front desk to ask what was going on! Girl at the desk was amazing she said she would call the masseuse. ( Not calling her a therapist because can’t even act like aMature adult, and get to work on time) She wasn’t even in the building yet! Do Not Book with SHARECIA! So Rude that you can’t even make it to work before 10:00am for a client that is waiting! We all have things come up but you should plan better or let someone know you’re running late. I left at about 10:13 and she still wasn’t there. SHARECIA you need to learn respect for people’s appointments and time. First time at an Envy Massage, not sure if I’ll ever book at one again. If you have employees that treat clients like this maybe you shouldn’t be in business. Always usually go to Elements Massage, too bad there aren’t any close by.
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August 2023 by Tiffany Sobczak
I have booked here twice. Each time I have called, the receptionists on the phone were rude and interrupted me multiple times. In person, the receptionists waited to finish their personal conversations before welcoming/confirming why I was there and did the same when I went to pay.The first massage I received was not much past having oil rubbed on my body (even after requesting a moderate to firm pressure before and throughout the massage).
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June 2023 by Shannon Erdmann
Tonya was amazing! She was friendly and attentive to my sore muscles. She helped me feel comfortable and my body feels so much better. I would highly recommend her.
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March 2023 by Amy C.
I had a wonderful experience at Massage Envy in Peoria. I asked for them to recommend someone for me considering this was my first massage. Tracy was great! Right away she made me feel comfortable and relaxed. I had an amazing massage, highly recommend.
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February 2023 by Lara Roemer
Absolutely outstanding massage from Brandy! One of the best I’ve ever had! Highly recommend!
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October 2022 by Nicole McLean
I became a member in January and while I get charged every month it's impossible to get an appointment,I was told there is a "Massage Therapist Shortage". It's September and I've only gotten in 4 times and there is no refunding. I did this as a treat to myself and all is been is a stressful, frustrating, expensive hassel. If you can't provide the service you shouldn't sell the membership!
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August 2022 by Jacob Guenther
Do NOT Recommend. We were members for almost a year, and by the end of the time there was no availability for months and our sessions stacked up. We cancelled our membership, and were told we could still use our sessions we'd paid for during a time period. They would not book us services, and cancelled the services that we did have booked. They had me call in every few weeks because they almost had new therapists ready to give massages, but every time I called in they didn't. I spent many hours over a 5 month period trying to schedule the massages that they owed us, and after calling in again today, the manager told me that we were just out of luck and that none of credits were applicable. They literally took our money, couldn't book our massages, then after months of promising me that our credits were still there, the manager said tough luck and cancelled our account.
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July 2022 by Hannah Osterman
Extremely dissatisfied is a great understatement. I had a membership for a couple of years and tried several therapists that were less than impressive, and also found two that I loved but they both left for better workplaces. As time went on I could never get in for an appointment then before I knew it I had accumulated around $500 in credit from automatic monthly charges (even though I couldn’t get in) so when I tried to cancel and get my money back they said I could not get it back and the credit expired. I’m sorry but where did my $500 go? To pay their bills bc they have lost so many clients?! To this day I am furious and now plan to contact my attorney- I’ve heard I’m not the first. Well played ME.
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July 2022 by Athena L.
I never stick with the same misuse because each has different techniques that I like and some have problems keeping up with pressure but all in all it's a great place to go for cheap compared to others. I'd suggest they make a system though to help keep your information I have had to "update" mine way too often and other misuses add their comments that are not correct to what I wanted a few times making other misuses confused on what I wanted
