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August 2024 by Gary
Do good work. The only problem I had was their inspection fee, I'm not used to paying that if I get the work done at said shop. They did a great job and they did me right.
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July 2024 by Tristan Stamets
I had a substandard experience at Kauth & Mayeur. I'm not anonymizing this review in the hopes that they will try and make things right. I also have a picture I took in their parking lot after picking up my vehicle to prove that I am an actual customer of theirs.
I brought my Audi in to K&M to diagnose a drivability issue (stutter at high RPMs). I'm highly mechanically inclined and an ex-Euro tech, but in this case, I didn't have time to dive into diagnosing this issue. K&M present themselves as the experts on European cars, so I thought I'd bring my car to them.
K&M were unable to diagnose the car in the first charged hour of labor; I totally understand this, and it's not a surprise as it didn't throw a check engine light. K&M called me to request authorization for a few more hours of diagnostic labor, after speculating that "it seems like a bad injector." When I asked what that diagnosis would entail, and how much they were looking for, they said 2 additional hours (a total of 3) would give them the time to pinpoint the issue specifically and provide a diagnosis. I said yes. This is actually good service, and I give them credit for it.
Prior to picking up the vehicle, I asked for the specific diagnosis that the service writer said they'd have after 3 hours of intensive diagnostic time. They said that was a "tough issue" that they weren't sure the cause of, since it didn't throw a CEL, and wanted to authorize MORE diagnostic time. They repeated that it "might be a bad injector" but didn't have any idea. The conclusion here is that they essentially wasted those extra 2 hours of diagnosis time, and didn't get any closer to the issue. The service writer was not able to state anything they'd do differently with more diagnosis time either. Pretty straightforward "milking," here as I am now out over $400, and all I have to show for it is a few lines of pure speculation on my receipt.
The kicker here is that upon taking the vehicle home, I was able to hook up my VAG com scan tool (the same one they would use at any reputable Euro shop) and was able to immediately spot a discrepancy in the fuel trim on one of the cylinders. It took me 15 minutes to determine this. K&M clearly are not the experts they bill themselves to be.
This whole saga took two full weeks after initially bringing my car to them. When the date to pick it up came, I had no call for 3 days following. I had to be the one to call and ask for an update. This is not acceptable and highly unprofessional. When you charge dealership rates, people expect a dealership experience. Honestly, leaving the actual poor quality of their work aside, their customer service was pretty embarrassing. I wasn't even able to press the issue when I picked up my vehicle because, ironically enough, there were 2 separate customers intensely complaining to the service writer about a very similar issue- K&M had spent 3.7 hours over 2 weeks diagnosing their car, to no result.
Key takeaways here:
1. K&M have serious issues with the way that they charge for, and utilize, diagnostic time. Prepare to pay handsomely for essentially nothing if you have an intermittent or difficult issue.
2. K&M are simply just not the experts they bill themselves to be. Checking fuel trims for a drivability issue should've been one of the basic things they did, especially since they suspected a bad injector. If a shop that presents itself as "THE place to take your Euro car" can't diagnose a relatively minor, non-intermittent issue in 3 hours of time, that cost should not be passed on to the customer. Honestly, you should reconsider the technician you're using to do that work.
It seems like this used to be a good shop at some point, and they're resting on their laurels and quali
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July 2024 by Jennifer Matson
Great service and communication!
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May 2024 by Trent Billingsley
I dealt with the manager Sean and had a great experience. He was able to diagnose and breakdown exactly what was wrong w my vehicle and explain to me what was going on in detail. I couldn’t be happier with the service I received.
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April 2024 by Adam Truelove
GREAT service, friendly people, but they do take a while.
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February 2024 by Shaun A.
Sean and the team at Kauth & Mayeur are the very best. Not only did they help facilitate a smooth purchase, but weeks after delivery Sean went above and beyond to help me rectify a mechanical issue. The level of professionalism and care they put into their business is why I would recommend them to anyone. Thanks again!
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February 2024 by Brandon D'Adam
I’ve been taking my cars here for 4 years now, for both maintenance and unexpected repairs. Kauth and Mayeur has always been honest, reliable, and fair over the years, and I plan to continue using them as my main mechanic. Also, I think Kauth and Mayeur is “the place” to take any type of performance/sports car in Peoria as well. Although they are equip to handle most cars on the road, they clearly have years of knowledge/experience in the performance space and I appreciate that as they work on my cars.
I really appreciate Kauth & Mayeur because they take pride in their work, and therefore aren’t afraid to check their work. In the last 4 years of taking my GTi to them, I only had one instance where my car came back to me in a concerning state. I got my brakes done by them (as well as some other maintenance) and the break pedal was softer than before. I called them up a couple days later and let them know what I noticed. They got me in right away to take a look, and fixed it up, free of charge. There was no arguing or trouble like I’ve ran into with other shops, and they were honest about fixing it. It’s hard to find shops that work with you, even after they touched your car.
Like I said though, only that one small issue in 4 years m, and it was handled well. So I’ll continue to take my cars here, as I appreciate that type of honesty and the way they work.
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December 2023 by John Johnson
Kauth & Meyer has reached out to me since my original post and offered to try and help with my missing Owner’s Manual.
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December 2023 by Joseph Kirk
Had a rim put on a tire here. They were the authorized installer for the company I purchased the rim from. Quick service and cool cars in their showroom. Everything looks great. Would use them again in the future.
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November 2023 by Shelly shipman
They will lie to you, take as much money from you as possible and then tell you they can’t fix the issue with your car. Don’t trust a word of what they say, every other word out of there mouth has been a lieService: Auto engine tuning
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October 2023 by Michele R
They ripped me off are lying about things I didn’t say or approve, they will not produce an itemized bill to show what I paid for and what the warranty company paid for. My car is not in any better shape than when I brought it in. They lie constantly to get more money, please be warned especially if you are a female. My warranty co paid 8,000 dollars to them and my car is still not fixed
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September 2023 by Phil Davis
I have been taking my cars there for 40 years. Never had to return a car for the same problem.
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September 2023 by Jessica
Poor communication. Poor work. I have had to go to other mechanics twice now after negligence on their behalf. Will not be returning to spend another $2000 for a problem that is not fixed when my car is returned.
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August 2023 by Andrew Bell
SCHWIIIING!
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August 2023 by Matthew Gross
Professional!
