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October 2023 by Maryjane lira
Love this place! people are amazing! the STORE MANAGER, kelsie is such a sweetheart!
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June 2023 by Angela Roberson
Update - I have contacted the customer service number, replied to their email and replied to the email listed in this response to this review. Journeys has YET to respond. The unprofessionalism of the company aligns with the unprofessionalism of their sales person.The service person, Kelsey, at the Northwoods Mall is horrible. She bullies patrons into purchasing additional items. When we tried to return one of items, she damaged the shoes by scratching the toe with her nail at a "spot". She then informed me that if there had been a scratch on the shoes when we bought them, they would have discounted the shoes at checkoutWhen I asked for the customer service number, she provided me with the wrong phone number. When I found the correct number, the CS agent let me know that they would NOT have sold the shoes if they were damaged. They do not discount at the register as Kelsey indicated.
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October 2022 by cori motteler
The sales personnel were awesome! They were attentive to every customer. Very pleasant and helpful. Its been awhile since we've had good service at the mall, so this was a really welcome change!!!!! We'll be back! Thank you!!!!! Great job.
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August 2022 by LaBrannon Hardnett
Representative was nice... although he kept asking was that all today. Like he was rushing us out
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February 2022 by T S
Visited on Saturday. The staff went above and beyond in assisting us, making sure we were sized properly (which we hadn't been) and making helpful recommendations for similar styles in our price range. We are not from Peoria but go there to shop due to the lack of retail stores in our area and the limitations of online shopping. There is no online shopping convenience or benefit that will ever replace the benefits of having a sales person, who is knowledgeable of the product(s) and available to assist you live and in person. We recently experienced a significant loss and shared it during our visit in explaining what items we were needing. The human compassion extended to us by the staff was overwhelming and it is that personable connection, which is not only valuable in the walk of life, but one that inspires word of mouth recommendation and draws a customer back to a business for years to come.
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January 2022 by CP Williams
They are a popular place to shop so I found their selection was not what I needed. The staff here is really outstanding as they tried to help me find what I was looking for elsewhere in the mall and in the Peoria Area.Although I did not purchase anything here I would recommend them as their customer service is about the customer and that is a great thing. I did find what I was looking for at one of the stores they recommended, my thanks to them, my daughter got her shoes for Christmas.
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August 2021 by PhoenixDown
I don't like that they bring 4 different pair of shoes even though I asked for one. Like I just wanted the one I pointed out not several others that don't even go with what I like. Another thing is pushing other products on me is annoying, I can see you guys have socks and shirts and stuff. I just don't want them. The prices are high prices. Other stores have fair prices it deals. I wouldn't shop at any jouneys unless it's online just to ensure you get what you want and don't have to worry about trying to be upselled.
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July 2021 by Elizibeth Norris
Came in to get my daughter a pair of converse for her birthday we asked the person “helping” us if she could be sized 1st she told us her sizer was “way off” (didn’t size her at any point here or after) and asked what size she wore before. I explained that she had been wearing slides most the summer so we weren’t sure, then asked what size the slides were. I genuinely overlooked the size stamped in the top of the slide and this person didn’t seem to happy to have to come around the counter to assist us. Reluctantly did so took the slide and said 5, converse doesn’t make youth 5s ..I asked what size would that be the same as in a woman’s size they weren’t sure and said the smallest women’s size they had was a 7. I asked to try those and they said I’m helping another customer so we will have to wait (the person they were helping now had left us to do so, fine I guess)While they’re helping them a very nice different employee came over. I again explained and was questioning sizing of child/women she was spot on and brought us out a size to try and was very kind in helping my daughter, meanwhile the person who we had originally dealt with was done and came back to us brought us the next shoe to try on and tossed the shoe on the ground at my daughters feet, instead of handing it to her maybe?? Just an idea. It fit was exactly what we needed thanks to the other girl!Winter began to ring us out and was extremely rude, when it came time to hand me my bag and receipt she was happy this time to come around the counter to hand it to my daughter and not myself. Honestly if I hadn’t been my daughter’s birthday gift I would not have made the purchase at all, probably would have asked for a refund at this point because of the bloody attitude dripping off winter.I’m really not sure how to fairly rate if I was going off my past 20+ years of being a return customer for myself and my children I’d have given 5 stars up to this date. If I was rating the other girl who really was amazing I’d also give a five. I am rating winter and her service and help I’d go zero because we would have honestly left without any shoes she just kept giving us dead ends instead of helping to answer our questions to come to a solution. The only reason we left with shoes was because of the other girl working. *im so sorry I didn’t catch your name!*I wish I had caught the other girls name she was an absolute delight and very happy to help us trouble shoot from children’s size to adult size. Winter was a bloody nightmare and I will not be returning to shop here which has been a birthday tradition for all my children for 14 years. Other girl, you go!! You rock, you’re super awesome and your customer service is spot on. I have recruited people like you for my business for the last 8 years. Keep it up!! :) you’ll go far in life!Winter you could take a lesson (or several) from her, Do better! ?
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May 2021 by Raeleigh Mae
I went in unsure of what I wanted and a person named winter helped me out. They were so helpful and also payed attention to my style and recommended a pair of shoes to me based on that. I did end up buying them and also bought a second pair to go with. They also recommended me the shoe spray that protects vans from damage and stains and totally got me to buy it. Very good sales person and super friendly. Good asset to the company because it makes me want to come back to that specific location again just for the great customer service. Northland mall location on Monday may 17th, their name was Winter
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April 2021 by Angel Highsmith
Quiet but friendly
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January 2021 by Sam Jay z
Wonderful place
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December 2019 by Carrisa Irby
I ordered shoes on a Saturday and paid for express shipping and did not receive them on Monday like I was suppose to I called the customer service line and they were not helpful and did not put any efforts in making sure that my order was received on the date it was suppose to. I will never order anything from journeys again!!!!
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October 2019 by Elizabeth P.
The employees are sweet and helpful! I got a pair of Vans and needed to exchange them. The process was painless lol. Also was able to have my baby boy fitted for his first pair of Vans in this store! ❤
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October 2019 by Kris T
Nice and clean. Tons of stores.
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October 2019 by LeChe Fischer
Staff was very friendly she tried so hard to find me the style and size shoe I was looking for