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April 2024 by Richard Olson
Tech came out and in five minutes said we need a new fireplace He would give us estimate. He never did contact us. Half a year later the company sent us a bill for a trip charge. I would advice using other companies.
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March 2024 by Kerrianne Waters
We had an issue with our gas fireplace and we called Hearth & Patio to help us replace the valve assembly. They were attentive, thorough, and very responsive!
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March 2024 by michael edwards
These guys did a great job repairing my gas fireplace! We were expecting company a few days before Christmas and the fireplace wouldn't light. I called about 6 other repairmen and everyone was booked up. I called Hearth & patio and left a message, not expecting a response. Within about 1/2 hour I got a message back from them requesting more info on the problem, model, etc. I responded & they offered to send a technician out in 2 days, The technician, a very knowledgeable & friendly guy, arrived on that date, on time, and inspected the fireplace. I anticipated needing new parts, but the tech said the parts were old & rusty, but would make it for some time. He spent about an hour disassembling & cleaning the unit and fired it up. It's worked perfectly since then. I just received a very reasonable invoice, and I suspect we're going to have him out every year or two to maintain it. Thanks very much, guys.
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September 2022 by Rob Duvendack
I bought a fireplace from Hearth and Patio in 2021. Installed a couple in my own home previously so decided to install this one as well. The instructions I found out later were incorrect but when confused I reached out to the owner and staff and was literally yelled at "were going to have to charge you for any help we give you!" I bought locally instead of online beleiving I would at least get some assistance if needed but instead was treated horribly. I contacted other places in town (KBL Lighting) and they actually offered to have me come in at no charge and answer any questions I have. I was shocked. I also contacted the manufacturer of the fireplace and then learned the instructions and diagrams were incorrect which explained a lot. They provided the help I needed over the phone. The Hearth and Patio owner ( who cant answer any questions) and her staff seem to only care about customers who they install for. My recommendation is to save a lot of money and buy online ( you will get more help) or buy locally from KBL who actually cares.
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October 2021 by jerry crayton
These people are not very responsive. Seem kind of lazy.
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September 2021 by techmate2017
No response from Tracy.This company is totally non responsive or nonexistent!!Please don’t blame your laziness on covid.
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May 2021 by Brian Huber
Nicely laid out. Friendly staff.
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March 2019 by Patty Powers
Everything's awesome!! Staff, inventory-everything!
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August 2018 by Dick Atterberry
Very helpful finding grill parts, beautiful place inside w all kinds of outdoor set ups to look at n set in
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October 2017 by kevin palermo
Went in and got great customer service from staff! Will definitely be coming back for future projects!
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October 2017 by Lou Schendl
Great locally owned business to buy your next Fireplace, Patio Furniture, and Gas grills...and peace of mind to know that the team at Hearth & Patio will be there to install and service...year after year.
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October 2017 by Mary Buysse
Hearth and Patio turned my ugly non-working old fireplace into a beautiful functioning piece. Their suggestions, workmanship and quality were far above my expectations. I will definitely be a returning customer.
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October 2017 by Mary Buysse
They changed my fireplace into a beautiful well functioning piece. Their recommendations, workmanship and quality of materials were wonderful.
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October 2017 by Jt Kellock
Have used hearth and patio for multiple homes. Eric from hearth and patio was fantastic...complete quality and attention to detail. Tracy and her team more than met my expectations with grill and patio furniture. We have used hearth and patio both inside the home and outside the home and have been extremely happy!
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October 2017 by laurie cain
I recently moved and purchased patio furniture and a fire pit and grill from Hearth and Patio. Their customer service was more than perfect! I needed some guidance with what would fit and would be practical for my families needs. They helped with all of that and delivery was quick! Their prices were also extremely reasonable as I did check other places. I will be back to Hearth and Patio soon!
