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February 2024 by Jonathan McClallen
Reasonable, prompt service. Jared helped keep me informed about the progress of my car. After my service, car worked better than expected! Thanks guys
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January 2024 by Margaret Allen
Took off and damaged a part without a replacement. Spent 6 hours in the store and didn’t leave with my vehicle. Jarrid tried his best to help get a replacement and a part after the mechanic messed up. Mechanic claimed he didn’t have the right tools to take it off so used an air hammer instead.
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January 2024 by Juanita M.
I took my daughter car in to see why the heat was not working. Was told it was the thermostat. Supposedly it was replaced, I sat for 30 minutes and had to ask was I waiting on anything else. Mind you I took a early lunch to get car fixed. $405 later, it takes 15-20 minutes to get back to work, still no heat. Next morning my daughter let car run for hour, still no heat. Called store to inform them, was told to bring it back. Daughter was told now it was the actuator. So that clearly states the heat never worked. Supposedly the actuator was replaced, still no heat. Called customer care, spoke with Jared, the tech who replaced actuator stated the tech who replaced thermostat, claims old one fell off when he touched. Why was I not notified. Now we are told it maybe the heating coils. So I paid for diagnostic that was false. Also was told she needed a battery, the reading they showed me was dated for July 2022, this is January 2024. I'd rather been told they didn't know what was wrong, and not guess because she is still without heat. They need better communication with customers and be honest with what's happening.
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January 2024 by Todd LeSage
I should have looked at the reviews prior to my +1hr drive to this store. Scheduled for an alignment several days prior - confirmed appt Thurs, and arrive on SAT and told they do not align cars on weekends. After several minutes of conversation they accept the vehicle.... 3 hrs later, the alignment is worse than when I arrived. Steering wheel is off, and have much worse alignment than when I arrived. Will never go back to this location.
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January 2024 by Michael Odell
Fast, friendly service that went beyond my expectations. Superior service !!
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January 2024 by Samantha Lafary
Everyone was kind and courteous. I could have used a little more communication with timing of what was happening and what exactly they were doing-- but other than that it was great!
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January 2024 by LaParis Williams
I would never recommend Firestone I went for an oil change they left the cap off my car oil had spilled all over my engine. I got pictures and paperwork from another shop of what they saw and firestone denied my claim.
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January 2024 by Jerry F.
I used this shop to install brand new tires that I had purchased on my own. I do this all the time to save money since using a middle man nearly doubles the price. Anyway, I expect the same level of service and quality that I would receive if I bought from the shop. I didn't get that at all. Tires were not balanced properly and one was not even seated correctly. When I called to try to get in to get the issue corrected I was told there would be a repair fee. I've never had to pay a repair fee for someone to redo their shoddy work and I'm not starting now. I took my vehicle to a local shop for correction. Luckily I used a national auto service contractor and was able to get a refund through them because this shop was not going to do the right thing. I even commented on just how fast the tech got the job done. I know why now.
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January 2024 by Scott Clark
Made an appointment only to have it broken because the person making the appointment didn't check availability. If I can't trust them to honor an appointment, why should I trust them with my vehicle?
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January 2024 by John Mooney
Try too sell you more work
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December 2023 by Amy Moore
Had an appointment it was confirmed and everything. I get there and no one is there and no one is answering the phone but it says they are open. I'm beyond irritated wasted gas and time. Never will go back.
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November 2023 by Alyssa Clark
I paid for a tire patch up. Days later the tire went out where I had to call AAA. l was told by the AAA guy that the tire was never plugged. I still have the receipt and all. I just know the kind of place this is and will never return. Typical scammers. Bet I can guess why they tried it. AVOID this "shop." It's clear they pick and choose who they will actually service or scam.
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September 2023 by Ollie N.
In the fall of 2021, I made an online appointment, went in, and they did a fine job. This year (today) I made an online appointment and ...the store was closed! I am not saying "don't use this store" but I am saying "don't use the online service"; call instead. The 2 star is for their awful corporate scheduling service.
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September 2023 by Chris Lemaster
Took my 2004 Buick Park Avenue Ultra for a running rough problem. Changed out both fuel inline filters and flush the system and the auto body shop that had the car didn't aliergn the front of the vechile right it and Firestone was the only the place that clus fix ity properly. Also had this car a Peoria Plaza tire and tried tom get mt for 2400 worth of front end work was not ever needed.and Firestone said nothing was needed exempt and alignment. The P/S leak Plaza Tire told me needed a rack turned out tom be a small P/S pump leak not rack and needed a tie rod ends tightened and a 4 wheel alignment. Never go to Plaza Tire.
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August 2023 by Richard McConnell
Very disappointed with Firstone this is the 2nd time I had a confirmed appointment and something went wrong. This time they stated they didn't have my tires and wouldn't have them for 3 days. Then why did you confirm the appointment or better yet why wasn't there some sort of communication stating that. I will not say never but right now Firestone is off my list.
