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October 2024 by Peyton Lee Burgess
simply needed help opening a checking account and a lady in “hannah’s” office even though it wasn’t her was extremely rude and the opposite of friendly and helpful. when i needed clarification on what she explained it was in a very condescending manner. not sure why she was so passive but i will not be recommending cefcu to anyone anymore.
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September 2024 by Carol Grotts
Cefcu takes care of all your needs
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August 2024 by Angi Quinalty
It was a pleasure working with this company on the title side- Austin D. was thorough and professional in all our exchanges- thank you for an easy closing! :)
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May 2024 by Kevin Thornberry
The people at this particular CEFCU are some of the nicest people I have ever met. I really love this CEFCU.
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January 2024 by Keith W
Linda has a very poor attitude. Telephone tough lady. She should not be the one interacting with customers. I refuse to work with her & management won't call you back.
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October 2023 by Kyle Graves
Linds who works collections has the WORST attitude. My girlfriend had her on speaker phone and I couldn’t BELIEVE the way she was taking to a customer!! Smart remarks just nasty rude shouldn’t be in any position for customer service. She was absolutely awful
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September 2023 by Ariana Barriga
Friendly Staff and good service.
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April 2023 by Vieve MCCOOL
I know you probably see stories all the time about members, but I have been a part of CEFCU for a long time, and as a disabled person I have never had more helping, caring people, Ellen in the loan department to the people who established a loan to the people who open my savings and checking to the people who help me with my small business thank you Ellen when above and beyond, Whitney on the calls even when I was up sent crying because I was confused they were all so kind thank you.
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March 2021 by Grayson M.
CEFCU has to be the scummiest credit union in the country. I had went -$8 in my checking account (despite signing up for overdraft protection) and CEFCU charged me a $30 overdraft fee. What kind of institution charges a $30 overdraft fee?? 0/10 would not recommend.
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April 2020 by Teresa L.
What a low life Credit Union!!!!!!!! The United States Government has enacted The Coronavirus Aid, Relief, and Economic Security (CARES) Act . This Credit Union doesn't care, they tack on Late Fee's to Mortgages even though we are enduring a Global Pandemic of the like's this world has never seen! Try to get a Professional response via email, forget it, unprofessional Collections Employee that can't even write a professional proper polite response to emails to a Credit Union Member of 20+ years. As soon as I am able to pay off my Mortgage I am done with this Credit Union!
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March 2020 by David Nye
I have been a member for around 50 years do i need say more?
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March 2020 by Katchya Innis
The staff is always nice, but more so, very knowledgeable anf helpful.
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February 2020 by Jessica Coulter
Came to this branch for a vehicle loan. Don’t depend on getting a loan with them. Even if you have a co-signer with phenomenal financial stability. Even if you had a past loan that was paid on time every month. Somehow still couldn’t manage to be approved for the loan amount I had before. Don’t recommend CEFCU for any financial aspects. Penalize the poor and don’t give them a chance.
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September 2019 by Djcat Cat
First time there to set up bank account the gentleman taking care of me was not helpful at all !!!
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August 2019 by Chip W.
I have been a member at CEFCU for 26 years. They used to have great service and rates, never had any problems until now. Seems they no longer care about their members. I am really disappointed in the service I have received lately, I even sent in an email about some of my issues since they could not be resolved over the phone. They responded saying that they reached out to so and so (The lady's I spoke with) and they said they had already discussed the issue with me. That was it, nothing more. I am moving my business elsewhere and would strongly suggest to anyone that they consider a different credit union. Its really sad when a business gets to the point that they do not care or feel the need to resolve a long term customers problems.
