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June 2023 by Debra Fehr
I stopped for an ice cream cone. The young lady that made my cone did not pack the ice cream in the cone tightly. When I was paying the ice cream fell out of the cone and onto the counter. The young lady just stared at me. I then asked if I could have a new cone. She answered no, my manager won't allow me to do that. I then asked for a refund and she again said no. I left without my cone, my $5, and will not ever go back!
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May 2023 by cj1165
More like Baskin ROBS. I went to this location on May 23, 2023 for one scoop of Cherries Jubilee, in which they did not have. So I settled for a single scoop of Strawberry. $4.65 was the charge!!! Oh hell, no. That’s worse than pandemic prices. This is truly gouging. Reported to the BBB, FTC, FBI AND ATF!!
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September 2022 by A
Clean and great customer service tonight.
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October 2021 by Tracey Carius
I read the reviews and to be honest wasn’t expecting the great service we received. I stopped by with my daughter for a drive thru treat and the ladies were so nice and helpful. When we asked about the different flavors and which flavors would be best on a banana split the lady at the drive thru was very helpful. When we pulled up to pay they were kind and thankful. Even when we received our ice cream they made sure we had spoons and enough napkins… wow. I will definitely go back again…well done ladies this is a rare quality these days.
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September 2021 by Amanda B
Shout out to the dude who helped me out today when the cc machine was acting up. Super cool and great customer service ?
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June 2021 by sammy lauren
people are working. its 4 pm. we called to ask about their dairy free flavors and they gave us info. then we pull up and they say they are closed. how tf yall closed at 4 pm when you answered the phone and told us your flavors you had in stock
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February 2021 by Sana
Drive thru person is super annoying. Took forever to get the order in. We were the only ones in drive thru she was really rude. She didn't understand a thing and when she wanted us to repeat she would say "can you stop and say it slowly" I promise u he ordered it slowly. Get someone that is better at this than her.
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October 2020 by Amanda Burnham
Shout out to the dude who helped me out today when the cc machine was acting up. Super cool and great customer service ?
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September 2020 by James Welch
Good icecream it would be better If they had the kinds I wanted but not a huge deal
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May 2020 by Lonnie Hendrix
Very poor customer service when ordering ice cream cake. Was told we had to pick up within 24 hrs then manager calls at 7am! On a Saturday! To tell us the cake can't be made in 24 hrs. When we picked up the cake, no one at the window was wearing masks. There were 2 employees trying to work cash register and neither had on masks. Go to the other Baskin Robbins on Knoxville-they wear masks.
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February 2020 by Deb Hulet
Can't beat Pralines & Cream! dh :)
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January 2020 by Shayla Caulfield
Very Disappointed. This has been the 3rd time I’ve walked in and seen people doing a whole lot of nothing and not attending to customers. Also, quite funny that they have “completely” ran out of literally half of their ice creams at 6pm on a Friday night.
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November 2019 by G Hammer
Only place for dipped ice cream
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November 2019 by James and Aubrey Welch
Good icecream it would be better If they had the kinds I wanted but not a huge deal
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September 2019 by Lance
They always have great ice cream, clean place, friendly and much more reasonable than I remember. We will be going here more often.