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January 2024 by Carissa Jurentkuff
Absolutely the best customer service. Amazing rates on life insurance for members. Best place for travel needs. My husbands used his roadside assistance a couple times and it’s always timely. I’ve had triple A in multiple states across the country and this is my favorite location.
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January 2024 by Brenda Waldschmidt
Very helpful and friendly staff.
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September 2023 by Steven Chacko
I waited 5 hours for a tow. I made the call at 4:45 and only received the tow at 9:30 ish. Once I spoke to tow truck driver, he told me they only received the call at 7:30. Which means AAA left me on the side of the road for 2.5 hours before even contacting the tow. You are better off paying the money and saving yours and your family’s lives. These guys don’t care about the individual, they happily let me sit on a highway for hours and continuously lied about updates.
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August 2023 by Charles Turner
Very very poor service when broke down in New York. Went back to Good Sam's. On 6/14/23 I told them to cancel my renewal. They still charged me on 6/30 for renewal. Not right!. Can't get answer if they will reimburse me. Poor/no Customer Service.
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August 2023 by Nate Flint
Best insurance around
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June 2023 by Jason Lusk
They I got their credit card, and while outta state they told me I would get discounts if I switched my auto pay over to it. They didn't say anything about having to sign anything, cancelled my existing autopay, and they never bothered to call and inform me that my account that I've had with them for 12 yrs was about to expire. Instead they just cancelled it, and I didn't find out until the state sent me a suspension letter to verify my insurance. Which came with a fine I had to pay out of pocket. Completely unprofessional to treat long standing loyal customers like this.
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December 2022 by Patti Moore
This review is not for the AAA Peoria location itself, it is regarding their AAA Roadside Assistance. Last year I had a flat tire in Peoria and called for Roadside assistance. No one ever came. The local towing company they use closed the order out and I sat in a parking lot for 6 hours until I finally got a passer by to help me. This morning, I have a flat tire at home and called for service. I received a message that the technician would arrive at 10:12 am. At 11:30 I called the 800 number and was told that the order was closed out with a note "no such address"!! REALLY? It is my home address that I have had for the 14 years I had this policy AND my cell number was on the ticket and there was NOT a phone call made (they are supposed to call 15 minutes prior to arriving). We pay for 3 people in my family to have this service. Same thing happened to my daughter. This coverage is absolutely worthless and a waste of money! Waiting to see if they ever show up today. Thank goodness this time I am at home not on the side of the road somewhere in the cold. :(
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October 2022 by Vicki Martino
Dispatcher said tow truck arriving at 10:40am. They came there and left before 10:30 when we arrived . The whole order had to be redone. Great waste of time.
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September 2022 by James Hawkins
Thank you for looking out for me and my family. U and Triple AAA the Best.
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August 2022 by Michael Stutzke
Great counter help !
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June 2022 by A.J. M
Amazing! In and out in 30 minutes with an International Drivers Permit. Helpful staff.
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April 2022 by Frederick Hickman
Ms Hawkins was the best customer service person I've had in a long time she deserves recognition.
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January 2022 by April Jackson
Excellent Service
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October 2021 by Ray Wolsieffer
I have been a member for more than 20 years and have been very satisfied with the program. Towing, gas, battery replacement and unlock door. Great service. Thanks
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September 2021 by Natalia Fonseca
Prices were high as omg! Rates for auto were comparably higher than other competitors. I like the Triple AAA but just for the roadside assistance ?
