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July 2024 by chad fisher
Update they ended up giving us a credit and new equipment. My wife said they did apologize for the misunderstanding. The credit was to offset the replacement cost for equipment. Plus another for all the trips into the store.
Wireless internet issues. Went to one on court street because we had a similar card issue gentleman working there was great the this time on getting it switched out and Even gave us another card because of issue just in case. That's where it ended. Got home plugged everything back in to find out that didn't work was sent back with unit got to store at 430 he was helping another customer at the time when it came to my wife he was fast to push her out the door with I can't help you it's past the 15 days which I was told 15 days was the return on device if we didn't like it. Call center is the one that sent us back there to have unit replaced to only get told no. Called customer service to get told that they have to inspect unit at store and they can in fact replace unit if they call in. Better training I'm thinking and also employee's that aren't worried about closing time that might have taken a few extra minutes. Now we have to drive back a 3rd time to get what should have been done the 1st time. This is long because they waisted my time so figured I would waste so of theirs by having to read all this. Hands down that gentleman needs
Better training.
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May 2024 by Brenda Kettle
A big THANK YOU to Jack at u s cellular. I went into the store concerned about my bill. He got my bill down a $100 dollars. I told him I was so happy that I felt like dancing in the street ? It was a pleasure meeting this young fellow. He went over and beyond to make me a happy Customer. Thank you, Jack!
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April 2024 by Chrissy Lester
I never would recommend us cellular to anyone they tell you one thing then charge you for 15 different things that they “swear”you signed up for
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February 2024 by Jeff
Caroline has been great to work with. The 5 stars are for her being an awesome worker.
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December 2023 by Treffin Willis
A place that sells phones but doesn't sell a phone out right at this location. You have to travel 30+ mins to another store that does, or just open a new contract account. What a nice strongarm strategy to make you get a phone on contract rather than just buying one and switching it from your old phone that you just paid your bill on same day.. I'll be taking my business elsewhere
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June 2022 by Alejandro García Marín
Excellent, very good.
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December 2021 by Ashley Heberer
Horrible network and service in my area. Wish we knew that before we switched!
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August 2021 by Whiteboy
They keep changing my contract date. They said March 1 2021 I could take Mt cameras off my account. Which cameras never worked they told me nothing could be done. I could sell them if I wanted. I called us cellular March 3 2021 about taking them off my contract they said I still have 16 months left. Every time I call I get a different answer an year added on. Watch your contract. They do not stand behind there word
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July 2021 by Chuck Mathes
Kris was extremely helpful. Solved an issue with ease. Great job Kris
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March 2021 by Matt Stclair
They keep changing my contract date. They said March 1 2021 I could take Mt cameras off my account. Which cameras never worked they told me nothing could be done. I could sell them if I wanted. I called us cellular March 3 2021 about taking them off my contract they said I still have 16 months left. Every time I call I get a different answer an year added on. Watch your contract. They do not stand behind there word
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December 2020 by Cheri Utley
Informative
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August 2020 by Paul Belcher II
Bought 4 phones and all kinds of accessories. Added insurance to every phone. When they were selling us the contract and phone, we were their best friends and the most important people in the world, when it comes time to file a claim on a broken phone.... well lets just say they had no clue who we were and. Gave us the number for the claim company, couldnt get anywhere with the claim company, called the store back asking for help, they said, "we dont do anything with the insurance....." I understand it is a separate company but they should at least be able to help you get the claim filed. Instead of just shipping you to a number that never answers. Still cant get any help but they are still taking my money for the insurance.
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April 2020 by Scott Wilcoxon
Below average service with worst in class customer support. Comcast is a great alternative. Pay less, better service, and infinitely greater customer support.
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April 2019 by Rick Johnson
The sales person named Jeff always messes with my phone without showing the person as to what he is doing to my phone,never fixes right.
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January 2019 by Lisa Froman
Friendly and nice
