Internet Service Providers in Pekin, IL

“I went into Boost Mobile just to see what they had to offer because I was so frustrated with the carrier I had and the lack of customer service. Shawn from Boost in Pekin, IL. Ought to teach a class for how to give customer service because he is most definitely at the top of his game. He went above and beyond to help us with what we needed. It took a couple days dealing with my old carrier to get things all worked out but he helped and walked us through a very trying situation. Customer Service just isn't what it used to be. Most people I've dealt with when it comes to cell phone service either just don't want to be bothered with the customer and it's evident in their demeanor they don't even try to hide their aggravation with you or simply pass you on down the line to someone else that don't help you. By the time I even went to Boost I was just at my wits end with phone carriers and Shawn was just a breath of fresh air. Finally there was someone who actually smiled when they seen you walk in and was willing to help you through whatever it was you didn't understand and was willing to deal with my old carrier and figure out what they couldn't. Thank you Shawn you made my experience the best.”

“I didn’t do business here. However my grandfather does. Amanda, the store manager did a wonderful job with him after an unfortunate event. She treated him as if he was her family. I am 1000% grateful for this.”

“I needed internet without the hassel of contracts, hidden fees and headaches.. T-MOBILE on court street is the way too go! Stop in and see Dani, Konnor, and Kurtis. They went above and beyond to make sure I was a happy customer. Just Sorry I didn't change my service sooner!”

“Update they ended up giving us a credit and new equipment. My wife said they did apologize for the misunderstanding. The credit was to offset the replacement cost for equipment. Plus another for all the trips into the store.

Wireless internet issues. Went to one on court street because we had a similar card issue gentleman working there was great the this time on getting it switched out and Even gave us another card because of issue just in case. That's where it ended. Got home plugged everything back in to find out that didn't work was sent back with unit got to store at 430 he was helping another customer at the time when it came to my wife he was fast to push her out the door with I can't help you it's past the 15 days which I was told 15 days was the return on device if we didn't like it. Call center is the one that sent us back there to have unit replaced to only get told no. Called customer service to get told that they have to inspect unit at store and they can in fact replace unit if they call in. Better training I'm thinking and also employee's that aren't worried about closing time that might have taken a few extra minutes. Now we have to drive back a 3rd time to get what should have been done the 1st time. This is long because they waisted my time so figured I would waste so of theirs by having to read all this. Hands down that gentleman needs
Better training.”