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March 2024 by Jamie W.
So I contacted the Pekin Illlinois Enterprise and asked to be taken off the do not rent list. She was quite matter of fact to stay that I was disqualified for an unauthorized driver. I corrected her misinformation. She said she would fix it. No apology nothing. So I had a reservation for today at both Pekin and Peoria. I get a call from Peoria telling me they have no cars. So I pick up my car at Peoria send everything went wonderful. I want a refund from my last rental because I feel Jordan and her staff are somewhat vengeful and to show this company did what it takes to make things right. No stars for Pekin store. 5 stars for Peoria. Now later right at 5 Perkins closing time I drove by the store and guess what all kinds of nice clean cars just sitting there to rent including the class of car that I requested. Please reimburse me for having to experience discrimination.
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February 2024 by Jamie H.
always have rented with this company. However I went to make another reservation and found that I had been placed on the do not rent list. upon further investigation I found out that she said my nephew returned the car. wrong it was my spouse and they picked the car up in our driveway. it seems that enterprise is not very lgtbq friendly. now I sit here unable to rent. so pissed
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February 2024 by Trey De La Spades
This place is a scam. Works with progressive insurance to prevent you from receiving a rental after your car is totaled.Give you the wrong pick up time multiple times, changes the requirements, says they don't have a car, lies about requirements, refuses to give you the car you are legally entitled to after several days. All with a snotty attitude.If every person working here got cancer id laugh. Genuinely a terrible experience. Deserves to go out of business on a national scale.
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February 2024 by Tammy Pickard Babcock
Very nice young lady to work with in Pekin . Thank you for getting the mini van.
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November 2023 by Jennifer Buzdigian
This location went above and beyond to help me with a rental car when my car was in the shop! Thanks for the top notch service!
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October 2023 by Lisa Friebohle
Will not be using them again. I would give no stars if able. After we picked up our vehicle, the van started having electrical issues. The cruise control would randomly shut off while driving down the interstate, which put us at risk of getting rear ended a few times. The wind shield wipers were in horrible shape. Tires were low on air so we had to air those up. When I called the office, the girl that answered (Alicia?, stared with an A) was rude and told me we needed to call other enterprises in the state we were traveling to in order to see if they could get us a different vehicle or call the roadside assistance. I called the roadside assistance and they told me the office would need to deal with it since it wasn’t a mechanical issue. I called the office back and she seemed annoyed that she was going to have to call the enterprise in the state we were traveling to. She never did call me back with information, therefore I had to call her back. She said that they didn’t have a car available that day, even though I told her we couldn’t pick it up until 2 days from then and she argued with me and told me I never told her that. She said she had called her manager to have him deal with it and I would get a call by the end of the day, which never happened..so 3 days later we drove the defective vehicle back home.
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October 2023 by Dalton Richardson
Recently I was in a car accident and my insurance provided me with a rental through Enterprise. They stated that the car I was getting had a half tank of gas in it when I got it and I was told to bring it back no less than that. I brought it back on a Saturday to drop off and it had just above a half tank left. They aren't open on Saturday's so I used the key drop off in the front of the building. Well Monday morning I received a call from Enterprise and now they were saying it had a full tank of gas in it when I got it and took pretty much my entire $50 deposit I had to pay to initially get the vehicle. If you get a vehicle through them, I highly recommend taking a picture of the fuel gauge and the entire vehicle just in case they do this to you.
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September 2023 by Julia D
Nice people and easy to work with! The parking lot is way too small though.
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September 2023 by Brad Marshall
Very helpful people work there! They are service minded! The selection of vehicles was outstanding! Overall an A+ rating!
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September 2023 by Dean&carrie Meiner
Nice folks, will try very hard to accommodate your every wish in a rental car
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July 2023 by Megan Brienen
Very polite and friendly service. Helped me with a rental after my car was in an accident.
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July 2023 by Diane Ingram
Caroline at the Pekin location is awesome. Very efficient and nice. Great place to rent from!
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June 2023 by Amanda Stuber Shockency
The girls at Pekin IL, Enterprise are so friendly and kind, check-in and drop- off was fast and easy they explained everything with ease. Love the Oekin store!!!!
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April 2023 by Hal 9000
Fantastic! These guys were thorough, easy to work with and fast.
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April 2023 by David Vargas
Not very informative and all the information you had provide beforehand had to go back twice
