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April 2024 by Outlawlady
Had the unfortunate need of them twice. Both times got prompt service and very polite and kind drivers. No argument over where I needed my vehicles to go. Will call again if needed again.
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March 2024 by D G
Had the unfortunate situation of a family vehicle in an accident. Morton Police contacted this business to move the vehicle without contacting me (the owner) since it was a teenager driving. The vehicle wasn’t worth fixing and they don’t tow to the junk yard. Convinced me to sell the vehicle to them for “scrap” and wanted cash to settle the bill with a “discount” since they were charging daily for “storage”. Only other option was to hire another towing company to come pick up the vehicle to take to junk yard. Was told they would adjust the bill and provide a copy after signing over the title and paying the cash. After dropping off cash and title, they couldn’t provide a copy of the invoice on the spot so I contacted them 5+ times to get a copy of the invoice with the same response “I’ll have to contact the owner to get that sent to you” which is grandpa who is a full time truck driver from my understanding. I also gave them ample time to respond and respected that I was contacting them approximately weekly during the Thanksgiving and Xmas holiday season. Incompetence at its greatest and should be cautious if utilizing this business for insurance purposes where paperwork is needed. Office was like a bar in the 70’s filled with cigarette smoke and no ventilation. Cash with no paperwork and as long as it’s very profitable to them seems to be their M.O. as the junk yard I contacted said the vehicle was worth closer to a grand, bill was about half that. Just a warning… be careful!
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February 2024 by Hannah Parker
My husband and I have had to use Burton’s twice. Both times we had unreasonable issues getting ahold of them, and when we finally did, the people we talked to were really rude. Don’t recommend.
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January 2024 by Beth Gilmore
Have called this company on several occasions for a tow and they never answer.
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December 2023 by Emery Shaheen
I had a great experience with this company.I requested roadside assistance through my insurance for a dead battery. They made it here in record time. The office called me when the driver was dispatched, and the driver called me multiple times to keep me updated on the situation.The man who showed up didn’t have any difficulty following the instructions that I wrote for how to access my house, which is not from the main road. He was friendly and polite, and he also thoroughly explained his process for doing things and why. I appreciate his attitude towards his job and this customers.
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December 2023 by Kalli McDonald
I am a service greeter at Lighthouse GMC in Morton, IL. I wanted to give a compliment to one of your drivers, John. He brought in a car for one of our customers who had a flat tire. I was tasked with moving the car into our service lane, but when I saw the tire was completely flat, I was worried about moving it. John was still nearby and helped me air up the tire with the compressor on his truck. He was kind, saw my dilemma, and went above and beyond to help me out, for which I was very thankful!
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October 2023 by Mike Berardi
Friendly, fast and fair
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September 2023 by Frank Tom
Very professional and responsive. They were great with communication and was easy to work with.
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September 2023 by Kylie Riechmann
Was locked out of my truck in an unfamiliar area and these guys were so helpful and kind. Got to me as soon as they could to help me out. They were quick and efficient I can’t thank them enough! I would absolutely recommend these guys to anyoneService: Car lockouts
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August 2023 by 83 cutlass Project car
Was out of town for work and locked my keys inside my truck. They were super polite and patient while I attempted to get them my location as I was unsure of my exact location. Guy showed up in about an hour and was polite and helped me quickly.Service: Car lockouts
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August 2023 by kevo mart
Was quick to get me towed to the dealer after my water pump broke, everyone spoke like a friend and I recommend all day
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February 2023 by Jeff Jackson
Great place to deal with if you ever need a tow highly recommend
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September 2022 by Shaun Taylor
Two truck pulled out in front of me while I was doing 40+mph with nowhere near enough time forhim to safely make it. I had to slam my brakes super hard. Would not recommend your car will get destroyed by oncoming traffic before making it safely to the destination.
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September 2022 by Rebecca Hallam
Record timing in get where my son broke down cause the police called for the tow. But the guy named Ryan told me it was 125.00 I agreed to that but when he asked for the address he changed the price on me to 174.00 . Which is not right because he should of ask for the address first before assumed I lived in Pekin. Then when he got to the address he had my other son climb on the flat bed and steer the car off. Which it is his job to take it the flatbed . And they won't even call me back. Will never use them againService: Special vehicle towing
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August 2022 by Chloe L.
Burton's towing towed a stolen car from my house for said thief whom lied and said they owned the car. Didn't even show them proof and they still went with it. Good luck.
