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July 2024 by Trish Geffre
They were able to take my return even though I didn't have a receipt because I was part of the membership program very helpful
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June 2024 by J
Past several years I've been a customer of the pekin store and would and have recommended to friends and family. But not right now. Wednesday the 5th I went to the store to purchase a Milwaukee battery and charger. Had to have it Sat the 8th the associate suggested I order on line for better deals and I agreed would be better. I also learned of special buy a 50$ gift card get a 10$ free limit 2 cards so I went back Thursday around 5:30pm and purchased two 50$ and 1 100$ cards the two woman running the cash register didn't even know about the special and made couple calls to I assume was manager and district manager before agreeing to allow me to purchase the cards. I also asked about a special they were having on car keys, 50% off of cutting new key and programming fob. She had to look at the store flyers and said yes it's still running, then told the other cashier " wow that looks like fun" . I went home and made the purchase of battery and charger on line and got to pick a tool free to go with the purchase. I picked a Sawzall. It said my purchase would be ready fri morn. Fri morn I received an email that my purchase would be ready Wed the 12th.i went into the store around 1pm Fri, and was told the battery and charger was there,( he showed it to me) and was told I could not have it til next Wed, even though it was paid for. Said I couldn't have it because order was incomplete. I even told him to drop the Sawzall from the order and after a call to his boss still refused. So I tried to be understanding and asked if the battery's in the store were charged, the same girl who didn't know the key special said yes 50%. I thought well I was going to get a second battery at some point and I had to have one at all cost for sat to repair my son's brakes, I decided to purchase just a battery. Even then, the battery I picked(same as the one I paid for and couldn't have ) was reg 159.99$ on sale for 99.99$, the same girl tried to charge me the 159.99. And when i got home to try the battery, it was dead. I tried to find someone to charge it, no good. No way was i going to give ace another 100 $ so i went to farm&fleet in morton for a charger. So now I have a battery and charger, dont need the one at the store. After a week or so i went in and and asked for my order and told them i wanted to return it. The only way she would refund me was to put the money back on the gift cards also said that no way did any of her associates were trained to say the batterys come charged 50% .i guess she was calling me a liar!! From my experiance, they were not trained at all!!! So now im out 200 for the gift cards and didnt even get the free tool, a 129$ item so cost me 429$ for a milwaukee battery.
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June 2024 by jhnsnjohn
Always have what I'm needing!!!
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June 2024 by angie hagerdorn
Found what I needed. Gentleman at checkout was very nice.
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April 2024 by Richie Wheeler
They are a little pricey on most things but more convenient than Menards for me because I don't live in Sunset Hills, but most of the time, the price difference is worth it. The workers are always helpful and friendly.
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January 2024 by random person7
Had the paint I needed
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January 2024 by Jesse James Peterman
Ace has always been such a nice kept store friendly staff and all around great place to shop.
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December 2023 by Michael Hindman
The staff there always know exactly what I need and where to find it
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October 2023 by Joshua White
Nice clean store
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July 2023 by Anden Nash
Got me sum matt-gas
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July 2023 by Becky Moch
It was peaceful
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July 2023 by charlette smith
Always helpful.
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July 2023 by Ashley Jones
Very helpful!
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July 2023 by Jeffrey Inman
It's the place for the helpful hardware folks.
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July 2023 by chris fuller
Quick and friendlyGood bird feed pricesLocal hardware store.
