June 2021 by fatpinup
Predatory.Taking advantage of the fact that we're unfamiliar with this process & vulnerable from the profound heartbreak of our mother dying, they began by neglecting to disclose they don't have refrigeration. I made arrangements with Sheila, who was very nice. About 90 minutes later a coroner called to inform me they were going to pick my mother up & take her to a morgue over an hour away at over 8 times the cost the funeral home quoted. Also, if we didn't pay he would have my mother cremated, take possession of her remains, & have them buried at a location of his choice. I immediately called the funeral home & asked for Sheila. The man who answered...without even asking my name...said "she doesn't want to talk to you. She's my wife & you can direct your questions to me ". I explained the call I got & asked what was going on & why I wasn't told about any of it before this happened. With the confidence of a man running the only game in town, he actually said it's all a "money game". But they're not the only game in town . I reached out to Cox-Knapp, who I'm about to leave a much deserved positive review for & who I highly recommend.
