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April 2022 by Silvia Conrad
I have ordered the French tea towels for myself and gave several as gifts to family. They were well received and I love mine.very beautiful.
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January 2022 by John Ciprian
Got my parents a gift here and they loved it! Super cute place too with a great location.
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January 2022 by Brendan Mullan
The customer service is amazing!!! Great location and even better home items.
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October 2021 by kathy fogarty
I was trying to order a robe on the website and couldn't find the estimated delivery date. Yvonne not only helped me with the order, but let me know she would put the label on herself and guarantee delivery in 2 days! Super customer service!
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October 2021 by Deborah Hersh
Order was filled same day! Spoke to owner about enclosing gift card and she was very accommodating, very pleasant. This is where you want to buy your French tea towels! Reputable, efficient—and everything I ordered was in stock.
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October 2021 by Nora Zaki
Very rigid return policies and terrible customer service Pictures are misrepresenting the products and then they have very rigid policies where certain items are not returnable at all regardless of the reason even if it is their fault. There is really no reason to deal with this when there is Amazon and wayfair and every other reputable store online from target and pottery barn to restoration hardware.
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October 2021 by Andy Hazelwood
Package damaged by UPS during delivery. Replaced all the products ordered--the damaged as well as the undamaged.
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October 2021 by M C13
Owner Over ordered fabric and had to buy it all.
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September 2021 by Tony Z.
I received the wrong rug than what i ordered but was told that this size rug is not returnable according to their policy. And was told that it is unfortunate that I misinterpreted the picture on the website. Terrible store policies and customer service. Unfit for an online store.
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September 2021 by Christy H.
Amazing customer service! Ordered plates that were backordered due to COVID supply issues. The staff kept me informed as to delay and new delivery date. When plates were damaged by delivery company (despite thorough packing by Yvonne Estelle's), Yvonne Estelles made sure we received what we paid for. Again, thanks for exemplary service.
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August 2021 by susan suvall
Excellent ! I was looking to order a set 16 place settings which I did after Yvonne personally took the time to walk me through the best options and explain the product to me. In addition the dishes were delivered promptly. There was an small issue with delivery on the part of UPS but Yvonne took care of it promptly! The product is quality and I bought it at a good value. I highly recommend. Couldn’t be happier with my experience.
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August 2021 by Claudia Schindler
I'm warning you shop here at your own risk. The owner is absolutely horrendous to work with. We have received multiple shipments from her that have manufacturing defects or she sent the wrong items. She is unfriendly and rude when we tried to get these errors fixed.
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August 2021 by Margy Melon
Excellent product and customer service experience!
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June 2021 by Eunhee Park
On April 23th, I ordered the six sets of the Paris Bistrot Shiny 5-piece Place Setting, but have not received yet. I have asked the delay several times by email and instagram messages, they never respond. Customer service is awful!!!!
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May 2021 by Michele B.
I order the beautiful Le Jacquard Francais linens form here because they have the best selection in the states. When I've had to contact them to check on my order the customer service is top notch. I highly recommend shopping with them.