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December 2023 by D B
I dont know her name but there is a female african american pharmacist who works here that is always on her cell. The last time I came in a few days ago, was to pick up a prescription that was texted to me as ready. Again when I arrived she was on her cell phone, and I informed her it was against policy for her to be on her cell instead of helping patients. She became enraged with me out of nowhere.She told me that if I felt she was doing something wrong I'd have to talk to her ATTORNEY and I was no longer able to be a customer there. I told her I was picking up my prescription and she told me it was sold out. That was a bold face lie. I left and had it transfered to another pharmacy and filed a complaint with walgreens corporate. It turns out she has had many issues with other patients.
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October 2023 by Андрій Кімачук
Very slooooooow and unprofessional! Always some shortage or wrong items! Avoid if possible!
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September 2023 by Dia S.
Worst customer service at checkout ever. Pete is beyond rude, weird, and has a condescending attitude. He made me feel super uncomfortable just checking out!!! Please hire competent people. I agree with all the previous negative reviews about this store! It is horrid and i will not be returning to shop here ever again.
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September 2023 by Raquel S.
Every time I shop here there's always the same lady at the front end. She has long wavy/curly hair in half up style with one of the worst customer service experience someone can possess. You see better behavior from teens who have a summer job than you would with this lady. To add, her name tag is conveniently flipped over so you can't read her name. There was another personnel next to her which didn't seem to care how she spoke and acted. I had entered my rewards number in and it didn't go through. She responded short and nasty for me to re-enter. After the second try, she just said the total and didn't offer to update my account's phone number- zero patience. In the interim, she smashed my items into a bag and handed me my additional online order as well. All with zero eye contact and the worst possible attitude. If you don't like your job, find something else.
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June 2023 by Michael Skurla
First off. All of my comments here are not against the staff. They are great! It’s all Walgreens here.This store is very understaffed in the pharmacy. Even if your Rx is ready you will wait often upwards of 30 to 40 minutes in line to pick it up. Literally forget the drive thru. It’s a joke. And all of this is not a new problem. Far before COVID it was understaffed. I always try to fill my Rx now via mail order or the new Amazon pharmacy - if I don’t need it same day. If I need something same day, I just build in an hour.Also - the notifications are totally messed up from Walgreens and it is very common for Rxs to just vanish. Again… you don’t know until you’ve committed 30-40 minutes waiting to talk to a human.Just terrible.
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May 2023 by Bridget Z.
I've been going here for years, we live nearby. Pharmacy is generally good, occasionally out of a script but not too bad. Verica in the cosmetics is the reason for 5 stars! She's always got a good suggestion, a coupon and a smile. She's saved me a ton but also is just really nice. A dedicated cosmetics employee is not usually expected in a drugstore but what a welcome sight!
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February 2023 by John V.
The worst Walgreens ever. My wife's surgeon called in two prescriptions. They filled one and not the other. I asked which one they filled. She gave me a long name. I asked what it was. She looked at me this dumb look on her face and said I Don't Know. Then she walked away.
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February 2023 by John B.
Worst pharmacy wait times I have ever experienced. All Walgreens are terrible but this one takes the cake for being the worst
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August 2022 by Sue R.
For years now, no one in pharmacy picks up the phone (not just a COVID thing). In the past, I've even gone there in person to try and clarify "xyz" question because waiting on hold gets no where. Today is the day I leave a review due to the multiple times this happens. It appears online that a rx order did not go through, and I wanted to clarify what happened on the receiving end before reaching back to the prescribing physician. No such luck.I'll add that a little support by anyone in pharmacy would help such as helping with discount coupons. Husband had a $400 dollar prescription that he filled at a competitor for $20 because they assisted with the "coupon process."
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July 2022 by Dan C.
I'm a very patient and understanding person and with with Covid pharmacies are very busy but this Walgreens seems to go out of there way to do the least they can do for you. My doctor prescribed a migraine medication and sent the script to Walgreens. Walgreens sent me a text saying they received it and it would be ready for pick up in the morning . I went to pick it up and was told I had no prescription ready. I showed the text message and the reply was insurance refused to pay so they did not fill it. I asked the cost and was told 6.50. I told them I would pay myself and was told it would be ready in the afternoon. I returned, waiter in line again and when served was told again I had no prescriptions ready. Then I was told insurance denied payment because this medication is available over the counter and I could just buy it there. Why this information was not given to me during my 1st visit is baffling, I believe they are so busy, disorganized, and short staffed they are over their heads. I have other similar stories dealing with the pharmacy but take my advice, avoid if you can any dealings with this pharmacy
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May 2022 by paula d.
Worst drug store on the planet. Literally go anywhere else. Super unreliable people, insanely long lines. Pharmacist did not have even a second to explain the drugs she was handing out. Getting prescriptions filled takes FOREVER. Rudest most unhelpful people on planet earth.
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February 2022 by Matthew W.
Pharmacy can't keep up, not accountable for their actions. COVID shots traumatized my kids.
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December 2021 by James R.
First, I rarely post a bad review here. Second, I understand the Covid/shortage of workers situation. But this pharmacy is the absolute worst. I placed a prescription refill 5 days ago. It was ready three days ago. I opted for home delivery and paid at that time. Today I got an call & text telling me to pick up my prescription and pay, again. No one there (3 people) could fix it and they required me to pay a second time before I could get my medication. I produced my credit card receipt from the first purchase and was told "that means nothing to me". I was told I'd get a credit at some point, not holding my breath.
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March 2021 by Emily Elizabeth
It's hit or miss here. Sometimes the staff are helpful and sometimes not. I know they are busy, but I've had a few issues with them failing to notify me if my Rx refill is ready or was denied.
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March 2021 by Kris K.
Everyone knows this is the worst Walgreens pharmacy to go to, everyone in park ridge talks about how awful the service is and I COMPLETELY understand why. I wish i could give them negative stars. I just spent 20 minutes on hold (i totally understand that theyre busy) and when someone finally answered the call, I had the disservice of speaking to a young girl with possibly the worst attitude I've ever encountered. She was rude beyond belief. I am on vacation, plans changed and it turns out ill be here longer than expected (boohoo, i know). I asked if there was a way for me to get just a couple days worth of my medication (its not a controlled substance, its an antidepressant for gods sake) and she said, and i quote, "So you go into a local walgreens and you buy what you need. You refilled that prescription on the 16th so you cannot refill it again." Gosh, lady, you are such a peach. I promise, I'd rather chew glass than deal with anyone at that pharmacy again. I've had less than pleasant experiences at that walgreens the last couple years, but was always willing to give them the benefit of the doubt. This phone conversation today was the last straw. I will NEVER be refilling perscriptions or going to that Walgreens location...ever..EVER again. YOUR CUSTOMER SERVICE IS HORRENDOUS.
