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“Teddy has been an amazing "boss" as she walked my daughter and me through all of the options available for buying new phones - Pixel 8 and 8A! She has been patient and friendly as we learned about the upgrade options.”
“They helped me very well here. They explained everything to me. They transferred all my information to the new phone. I had cricket. And it changed me to boost mobile here and I'm happy. Thank you”
“I recently upgraded to the iPhone 15 Pro Max with Boost Mobile, and it's been an amazing experience. The sleek design and stunning display make everything look vibrant. The performance is incredibly fast, and the battery life is impressive. Boost Mobile’s network is reliable, and setting up the phone was a breeze. The camera takes professional-quality photos and videos, capturing every moment beautifully. Overall, I’m thrilled with my new iPhone and the excellent service from Boost Mobile. Highly recommended!”
“I came back in to add to my Google review because Jack did such a wonderful job with me. He ordered me a Google Pixel 8 Pro and it was free with my trade in. He put all the information from my old phone on my new one. Jack is the best!”
“Went to this Verizon store a few days ago to upgrade my mom's phone, and the gentleman who works there was extremely kind. He was able to upgrade both my mom's and my own phone. I would highly recommend anyone planning to visit a retail Verizon store to come to this one. The service is unparalleled compared to anywhere else.”
“I went two days to change companies and Nico and Brenda helped me, they were very kind. I have been to different stores and the people are bitter but I did like the service and they helped me pass on my information”
“Dominique and team did a fantastic job helping me out during my visit. I had a complex work problem that needed immediate solving, and they wasted no time rolling up their sleeves, and ensuring that they found me a fix. Great Verizon store, and an even better customer experience!”
“I’ve been with T-Mobile for over a year now. Activated here at this location and I refuse to go anywhere else. Jasmine and the whole team here are very very helpful always
Always call me with any promotions T-Mobile Tuesdays etc
You have a customer for life with the service provided here”
“Eddie was great! Customer service was the best I've had at any T-mobile location I've been to. I was in and out picking up my phone. Ask for him when you go. :)”
“amazing work here! I got helped by Kelsy and she did an amazing job. really nice and helped me open my new account here. I will be coming back to kelsy thank you!”
“Went to TMobile Northbrook during holidays about 6 mo. ago. A very nice knowledgeable man named Spenser helped set us up as new customers. I was nervous about switching but have had ZERO problems with their 5G cellular service traveling to other states too. We also have their portable home internet which we take on the road with us for instant wifi. We love Tmo!”
“Jazmin is the best, very professional and knows what she’s doing. Thank you Jazmin for making my family happy for the holidays! We’ll be back :) My baby is too happy with his new device”
“I went to do an upgrade on my phone and the employee Denise was very helpful and she helped me program my phone and I even got an Apple Watch with a promotion. I was very happy. This store has a very happy environment all employees were very happy and nice to us.”
“Went to T-Mobile to ask about my current service and left with a new Apple Watch! Shout out to Stephanie for the help! She was kind and patient even though I had a million questions. Sending my family to this location”
“I experienced an outage with my internet today and they got someone out to my home to fix my internet very quickly. From the time it went out to it being fixed was just under 2 hours. Also, Reshmi was super friendly and attentive over the phone. She followed up to make sure everything was okay. Originally I was frustrated, but the quick resolve to my issue was really appreciated. Thank you hipoint!”
“I went to T-mobile in Old an orchard because I had read the super reviews given to Brett! I had called last week to speak to Brett to inquire about time with him to choose a new phone, and more importantly to get help with my gmail. I had somehow lost access to my gmail in the phone app.
Brett did not disappoint! He fixed my email account- voila! And cleaned up my second phone’s sound problems, and spent ample time explaining the pros and cons of all the new features on the 15 pro. Additionally, he helped me choose EarPods, case cover and even put it on for me! T- mobile is lucky to have this young man!”
“My salesperson was extremely helpful and polite. I came in 30 mns before closing and she was able to get me switched over with a new phone in no time. I'm very happy with my phone and with boost.”
“Been T-Mobile customer for so long . Every time I come here Selena always greet me she always so helpful every time I come pay my phone bill I usually asked for Selena she so helpful polite .”
“Wanted to say thanks to Doug for doing me a solid yesterday. My phone drowned at sea while on vacation in Mexico. Doug was able to let me barrow a used phone from the store and insert my SIM card for me to receive text messages that I needed to verify my accounts. Able to make a claim to the insurance to get a replacement in 2 days! I appreciate Doug being patient with me with the whole process!!”
“Very good service ? I arrived due to some problems in the service, Angie was very kind and helped me a lot, unfortunately now she is very far away for me. However, again he helped me from agency to agency. Super recommended ? thanks for your help Angie”
“Juan helped me with 4 lines… He was amazing. He answered all of my questions, and he was patient… He walked me through the process of making payments, activating lines, and promotions that were happening at the store… Best customer service experience that I’ve had in a long time… Thank you!”
“Busy store but if you want a new phone and service you gonna have to be patient till you turns coming up.However they younger gen people are not as pleasant to deal with (it is what it is)”
“Great experience. Very helpful staff. Highly recommend this particular location. My sales mobile expert was Noor Qazi . Very knowledgeable and took his time to explain plan and all benefits. Great job!!”
“After 5 phone calls with customer service and 2 visits to other T-Mobile locations I was helped by Mojahid. He was awesome and friendly. He ran into the sale issue with customer service as I had and was able to get my phone working again. I appreciate the time he took and made sure I could make calls before having me leave the store. Not many people go the extra mile and he did.”
“Went on Tuesday with my mom because she’s been having trouble with the service on her phone. When we went in Brandon greeted us and was very helpful and understanding with our problem. He helped us find a solution and my mom was very happy with his customer service. Keep up the great work.”
“It's such a great store. If anyone is looking for the perfect T-mobile experience, this is the place to go to. Very knowledgeable, and the workers always find a solution one way or another.”
Open 24 hours
1905 Lunt Ave, Elk Grove Village
Internet Service Providers
“Badass facility, one of the nicest datacenters I've seen. Onsite security, 24x7 escorting you to the datacenter, and or your customers - which is a plus. Upon entering you approach a locked/secure door at which point you pick up the phone, speak to the security onsite, they let you know verify who you are with a government-issued ID, then verify if you're permitted access at which point you're still in a secure lobby, and once granted access you're escorted and taken through a mantrap to your destination. It's clear Equinix dumped *millions and millions* into the facility. We are located in the newest build out on the first floor. All cages are bio-metric, cameras throughout, alarms should you have your cage door open for a duration (monitoring) also additional monitoring temp sensors throughout, humidity, etc. Awesome loading dock, both ramp available and dock. Showers within the facility, customer lounges you can rent which have pull out beds, etc. Definitely an awesome modernized facility.”
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“Kelly you are the best! Let me tell you folks, I agree with Lisa B. Kelly had 3 customers that needed extensive assistance, but not me. LOL. Her voice tone was calm, yet professional. The way she handled each situation close to closing time, you would think the store just opened. I needed internet service immediately, just moved from Florida. Kelly provided me with the right equipment, explained what will happen, what I need to do, and it should take less than 15 minutes to set up. Got home and it took only 5. Kelly, listen to me, if you decide to go into another profession, choose Emergency Room, News Anchor or Radio host. Thank you again!”