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February 2024 by Luis Luna
I've been renting vehicles from Enterprise for over 7 years now only place i will rent from, in town needed a vehicle i came in to the Park Ridge location and the experience here was amazing. Harper and Ricardo welcomed me in and treated me with the upmost respect, we had conversations and joked while preparing the paperwork for the vehicle as always easy process. I did have to return a day later to resolve an issue with the vehicle, Alex immediately greeted me and jumped into action with Harper to rectify the problem. I can't express engouh how grateful I am how well i was treated as well how they got me back on the road quickly. Only way i could show my gratitude at that moment i returned with breakfast sandwiches for everyone working that day, can't forget rest of team you often don't see who work in the back. I truly hope corporate acknowledges the staff here hands down just down to earth crew here, Harper Caulfield (Branch Manager) many thanks you run an excellent crew here. You guys keep up the outstanding work Harper thank you sir.
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February 2024 by Kim Martin
We have only ever rented from enterprise due to superior customer service and quality of rentals. This time is the only time I was extremely disappointed and disgusted by the quality of the car. It was severely stained and smelled of smoke. My daughter suffers from allergies and the ride was miserable due to smoke smell. I had to cover the seats with blankets to hide the damage. I paid for a midsize SUV and I received what seemed like a junk car. The tank had 1/4 gas so I was offered a discount of not filling the tank back to 1/4. This was in no way enough given the condition of the car. The big hole in the carpet on the drivers side could not be helped as all floor mats for driver had to be removed due to safety. I am including the photo to add to condition of car. This car only had 52,000 miles but seemed like it had 250,000 miles.
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January 2024 by Chris J
Great experience! Always great customer service, highly recommend
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January 2024 by tomi methipara
It was a great experience dealing with Alex your representative
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January 2024 by Jaimes Alfredo
I loved the good service, the kindness of all the workers, hence the very clean and new cars, everything is excellent.
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December 2023 by gabby barton
Great staff
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December 2023 by Kevin Banks
Service was fantastic. Polite and respectful place. I won't go anywhere else to rent a car. Great employees.
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November 2023 by Nora Diaz
Wally was very efficient! Great job! Thanks ?
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November 2023 by Jake Fabia
they are always polite and accommodating. this is my goto location for renting cars locally
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November 2023 by Wm Gibbons
2nd year SUV rental for a vacation. Easy to do business with and will return next year.
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October 2023 by Mariana Garba
Nobody wants to answer and talk.they send me on online to reserve a minivan.I try to talk with 3 different guys in the office and all 3 haven't time and try to look very busy
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October 2023 by Mr. Steve
The most friendliest customer service I have ever experienced.Big thanks to Alex and Harper for always accommodating me with a great vehicle ?
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October 2023 by Zaffer Basith
They were simple to work with, pretty clear. No issues from my end. It's walking distance, across the street, from the Dee Metra station.
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September 2023 by marikay obrien
Hands down amazing service. Thank you for taking a bad situation and making a replacement vehicle after an accident easy. Manager and staff top notch. Got a clean excellent vehicle while mine was in the shop.
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August 2023 by Peter Converse
Harper and the team are very helpful. In and out is always very quick and the vehicles are always clean and as advertised. I've rented there maybe six times in the last two years and like that location a lot. Good stuff!
