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November 2023 by Greg T.
Always have staff available to help which is a rarity these days. They've evolved their floor plan to have more home goods assortment also. Great paint department with on-staff expert willing to help with projects. Huge focus on grilling and smoking equipment too.
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November 2023 by Bonnie L.
Great store, my go-to. Would have given 5* but older female employee needs an attitude adjustment.
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October 2023 by Luis Moon
So grateful for establishment, yet willing to assist those without a clue how to repair or purchase the nesseccary materials. l might add without additional fee. Glad there's a store near me!!!
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October 2023 by Wilbur Mills
Very pleased with above and beyond advice and service from John in the paint department. Went the extra mile.
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October 2023 by Willian Hamann
She first helped us with our dry bar built in, and now we've designed a brand new kitchen. She's so fun, kind and knowledgeable!
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July 2023 by Eric Norstrom
Clean store, easy in & out, good selection. The best thing is probably the staff. Very knowledgeable. I needed a longer version of a bolt, and before I'd even brought it up to eye level, she knew exactly what kind of threads and where to get exactly what I needed. Great neighborhood hardware store.
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May 2023 by john bonnie
I got a spark plug wrong size. But they took it back with no hassle.
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April 2023 by CryptoKiing
Try to give these small hardware shops business over big box stores like Home Depot but never have anything in stock…
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March 2023 by Hearle
Well stocked store with a great staff working there
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January 2023 by E H
I came here and needed a bunch of hardware and Rob helped me out. He was so helpful, he took the time, he didn't rush. I'm just so impressed! I don't know what I've been doing going to home Depot all these years.
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December 2022 by Thomas Vick
Olson's 7 years mismanaged of Ace Hardware store #1 in Waukegan. It is now scheduled to close this week. This failure is based on not attempting to understand the east Waukegan market. Whereas, prior to Olson's acquisition parts for older plumbing and hardware models were stocked or easily orderable, when acquired this practice stopped. Further, the Stauber's maintained a price competitive position where price matching was available. The the Olson's up stocked by bringing in upscale items such as the Egg, versus, staying with basic Weber products. They reduced house account discounts from 10% to 5% and then raised prices. All a formula for failure. Which has come true.
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December 2022 by Tom B
I love this location and have shopped several times now. The store does have a stranger policy however, they do not quote plexi glass prices before they are cut.On a more recent visit I stopped in for some plexi glass. I believe the manager or assistant manager assisted me. I wanted to compare the price of plexi to wood for some shelves I wanted to make. The associate told me its store policy that they do not give quotes out before the plexi is cut. He unfortunately would not give me a price range either. He did ask how many piece I needed (6 small pieces), and told me it wouldn't be much.Unfortunately, after it was cut he then told me the price, the wood would have been cheaper and more sturdy.Other then this experience, others have went very well and I will be back. Very clean and neat store as well. The Olson's should be proud!
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August 2022 by Grouch 1
I come every month for items for home and work. They usually have everything I need or they can order it. Staff is always helpful and attentive. I like how clean it is too. All items in order and organized. It's been a while seeing an Ace Hardware being taken care of. I remember my old buddy Carmine, the previous owner. Glad the new owners kept up the good work. I would recommend locals to come here for all your hardware needs.
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July 2022 by Ed Pizza
As the commercial says “Ace is the place with the helpful…”. It’s a true statement when you need something odd or need an expert head to this location. I had the pleasure of being assisted by Alberto who helped me find everything on my list. He seemed to know about everything in the store as we went from department to department.This location is a bit bigger than others I have been in. Looking for a grill or pizza oven, look no further, this Ace is my new place!This location gets the coveted “Pizzaman 5 ****** Rating”!
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July 2022 by cristi f.
Celeste interior decorator does a great job and will come to your location and give suggestions. She is professional and a pleasure to work with. Luis who works for Ace is also very helpful and great to work with every time i ask for assistance. Cristina
