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November 2023 by Roseann LoPresti
I didn't even want to give them 1 star, but had to in order to write a review. I was there to close my brother's account, because he passed away in August. He had my other brother as a beneficiary, but that brother passed away in October 2022. The women working there had me come back 3 different times, because every time I was there, they asked for additional documents. I finally gave them all the documents requested and was being waited on by an older woman with dark hair. I assume she's the manager, because she was bossing the other girls around. First, she does not belong in whatever position she is in, because she is horrible with customers. Second, she made me feel like I was a criminal, because I was closing out my deceased brother's account. Third, she said she had to make the check out to the estate. I told her, he didn't have an estate. He had all of $1500 to his name when he passed. She asked if I had an account there, and I told her no, and I will not open one, simply because your attitude sucks. That was the only way they would put anything in my name. All I was trying to do was close his account to use the funds to pay for his cremated remains burial. This woman could care less. I just lost both of my only siblings, nine months apart and this is how I was treated, like a criminal. I WILL NEVER DO BUSINESS WITH THIS BANK! IF ANYONE IS A CRIMINAL, IT'S THAT "WOMAN" WORKING THERE.
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August 2023 by Jose Pardo
All staff has been great. They do what is allowed but they try their best to meet you half way!!Thank you ladies. ?
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May 2023 by preston frye
April 18th so I went there at 4:30 to buy a CD. Simple enough request and sorry for getting there so late guys most of us work on weekdays and it is not my fault that you're only open till 5:00. The older lady with big black hair at the counter was the exact opposite of what you would want in a customer facing employee. When you work with customers you are supposed to be FRIENDLY and NICE. When you have a rule enforcing and gatekeeping mentality like this lady you should not be working with customers you should be working in a jail or as a security guard. Hey lady thanks for reminding me that you close in half an hour that's really helpful. So I walked out.Hire nicer people Huntington. Oh and the lobby was dark and abandoned looking which is probably appropriate. I ended up going to the Huntington inside of Jewel Grand Bazaar at 95th and Pulaski and Jennifer and the assistant manager lady were super helpful and I got my CD. have a nice day thank you for listening to my rant.
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February 2023 by Dave Spelner
Why are you guys only open till 5? That early? Stay open longer. People work TILL . Be a better bank
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December 2022 by Garrett Connolly
Love this bank and the people that work in there. the manager and asst manager are both really nice and knowledgeable.Huntington was a little rough in the beginning of the takeover of tcf but have been doing good after working out the bugs..
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December 2022 by David Keeney
Wanted to give Huntington a chance (2 blocks from my house) but they screwed up the TCF takeover badly. Bit off more than they could handle, apparently. 1 hour+ wait for customer service on a Tuesday afternoon?! To fix THEIR screw ups? It goes on & on. Seems the only good HB reviews are OLD HB reviews! I was spoiled @ TCF, now I have to reluctantly go elsewhere w/my accounts, sorry.
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December 2022 by Carolyn Warshall Collins
Went to the bank today. The lobby was closed indefinitely. Why? The drive up is only opened with just 1 teller. What is going on! Not happy. Ever since it became Huntington Bank it’s horrible. I just might change banks if this still goes on.
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December 2022 by Nick Blazejewski
A bank that doesn't accept torn money, weird, I thought some tape would do it. I guess it's not worth keeping a customer.