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March 2024 by Sean
Thanks for holding onto my package for 4 days, losers
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October 2023 by Gio Arenas
For the second time in a few months, the 1diots at this hub sent my package to the WRONG post office. The first time it happened, it got sent to Winslow, IL over 100 MILES away from where it's supposed to go (in my case, Wilmette). Recently, for the second instance, it got sent to Island Lake, IL (30 miles away). Absolute joke!
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October 2023 by Mikie Thegreat
When someone pays for an item to be shipped on a certain day, you make damn sure it gets there. You just cost me hundreds of dollars because my package that was supposed to be here by 8pm got changed to tomorrow. That status changed after 7pm.. someone there owes me huge and I WILL collect!
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April 2023 by Susan Gewarges
I met Rosie today and she stayed late with me to help activate my PO Box. She is the kindest individual; walked me through everything I need to know. The location is also very clean and secure, I'm so glad I picked this location!
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March 2023 by John Toth
Now , I see the Post Master General 's Handy work Great Job Mr. Lejoy ! Not Not ??? ruined USPS
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March 2023 by Daniel H.
this is where your packages go to be broken or sent to the wrong town. i'm very sorry if you have looked at your tracking and found that your package has the unfortunate path through Palatine Illinois distribution. cross your fingers and hope that it shows up without being compressed into a tiny cube, shredded beyond recognition or otherwise mangled. I suppose you could consider yourself lucky if it shows up at all. "thank you for calling the United States Postal Service hotline... We appreciate your patience, goodbye. "
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February 2023 by Barbara Stano
2nd time this has happened, this time it's been 10days since Palatine distribution facility had received my package and still has scanned to the next facility. Received a case number 2 days later they closed it saying its been resolved. Nope it hasn't I had a another one reopened .
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December 2022 by Алексей Федорович
Don't even think about sending important emails through this company! I will never use usps again. They sent me the documents first class from Washington to Illinois. Instead of the promised 5 days, the letter flew for more than two weeks and was not even displayed in my city. after which it simply returned to the sender in Seattle. There was not even an attempt to deliver my documents!
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December 2022 by Dead to the World
Paid for 3 day shipping, got it in 6 days. Weather WAS NOT a factor as to why it was late. It sat at the PALATINE IL DISTRIBUTION CENTER for 3 days. How does a package arrive in Rockford IL at 5:07 am, but departs PALATINE IL DISTRIBUTION CENTER at 8:07 pm same day? And then sits at this facility for 3 days. I now know paying for faster shipping is a waste of money.
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December 2022 by Gail Wilson
Doesn’t give a reason why it’s taking so long. Very disappointed with this distribution center
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December 2022 by Cody W
It's that time of year again where USPS literally stops doing their job after the 12th of December
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November 2022 by Bob Drummond
I have a package that is being tracked and it is just sitting at this site. It is a medical device that need to be delivered, not just sit in the distribution center
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October 2022 by Echo J.
Package arrived 8 days ago at this facility. It made it from Florida to Palatine in 1 day. Hasn't moved since. Destination: McHenry. Physically stopped by the location to inquire. Was told to write tracking number, name and phone on a piece of paper. Lol. Clearly went in the garbage after I left. Govt pensions hard at work.
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August 2022 by Tanya B
I sent a customer a package from Maryland in April. She still doesn’t have it . No one in any postal facility in the area wants to assist. April 24, 2022, 12:46 pmDeparted USPS Regional FacilityPALATINE IL DISTRIBUTION CENTER expected delivery was 4/28. Nearly 2 months later nothing.
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July 2022 by mj23greatest
Great facility! Everyone is very helpful here!
