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August 2024 by DAVE BRASK
Very helpful in intercepting a possibly damaged item before it was returned. It took two trips and a lot of time but I was able to prevent the return. 3 helpful employee encounters, one snippy.
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August 2024 by Zach Niedrich
Don’t use UPS. These people are morons.
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July 2024 by Joe Stapes
Everytime I come to this ups to pick up a package for my company it is a dog and pony show. Due to there rules with ID’s and names on the package. Will take my business elsewhere from now on.
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July 2024 by sebastian lata
You need to train your idiot drivers to check the address that the packages have to be delivered. I had my package delivered at other house. The picture (proof of delivery) doesn't show the delivery place, it shows just the shipping label. Picture could have been done inside the truck and never deliver the package. Not acceptabile!
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June 2024 by Rosario Polanek
These people have the the most unprofessional and rude truck drivers. They should train their drivers in how to treat customers. Bad experience with them. It is a shame!!
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June 2024 by Sam Kim
My package was lost and this was the last place it was at. Nobody knows what happened to it. Customer service is incredibly annoying and only works against you. Even if you do get in touch with a live agent, they usually don't know anything and can't do much to help. If I had a choice, UPS would be the last service I'd ship anything with. I've had too many problems in receiving items throughout this past year with UPS.
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June 2024 by Joe Rea
I had to pick up my package at this location as I was not going to be home for a signature required package. I paid the remaining balance due, drive 40 minutes to pick it up and was told, sorry, it takes 24 hours for the payment to come through. Now I have to waste more time and gas to go back again. I paid for the services, give me my package. A laggy network shouldn't be a customer's problem.
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June 2024 by DeeDee & Brooke
This location steals Nike shoes! They refuse to open an investigation in to missing packages! My shoes were scanned in and they all of a sudden went missing! I looked at other reviews and other nike boxes have recently come up missing. My next step is to file a police report because I know there are cameras at this facility!!
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May 2024 by Vanessa Rivera
Absolutely horrible!!! I received a call from lady at UPS saying she does not know what happened to my package and I need to file a claim with Nike. I can no longer get what I had originally ordered because they do not have it in stock. After seeing the reviews it seems to be an ongoing issue at this facility. They clearly need to be shutdown or be looked into!
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April 2024 by Halia
I wait all day my delivery in Friday and 7 pm they change to Monday ?
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April 2024 by Brody Felix
I’ve been waiting for a package to be delivered for 5 days now, but the driver keeps trying to get a signature despite the package not requiring one which I had confirmed by UPS support. I was then called by someone whom would not identify themselves and told first that it was “UPS policy to get a signature at an apartment” which I had UPS support confirm is not true, then I was told my address is listed as signature only with no explanation nor did I request anything like that. Very disappointing and very unprofessional.
Updated 3/20 received a call from a Karen who very rudely tried to explain that their driver is not to blame and that my address is signature only because of a “security concern” and that they want to “make sure I get my packages by requiring a signature” except I’m never home during the day to sign”. This lady was extremely rude and hostile. If this is how UPS treats their customers, I don’t want to be one.
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March 2024 by Tomasz
Im home all day, 15 minutes ago status of my delivery changed to "We missed you. We'll try again on the next business day.". Noone was here.
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March 2024 by Artd.nat Mar
Нам нужно было сделать возврат товара который оказался не тем который именно на самом деле нужен был нам. Мы в поиске на Гугол картах нашли это место и без затруднений приехали к нему. Встретил нас приветливо молодой человек принял товар выдал чек о приёмке - все это заняло меньше минуты. Мы остались довольны.
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March 2024 by Orochimaru Orochi
The ups website is so slow and freezes up. Please fix. Been getting worse since 1 year ago. Guided or unguided. Making shipment. Takes like 20 minutes.Everything else is fine.
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February 2024 by Caleb Titus
Second time i've had a bad experience with them. Driver is always not picking up package. I always have to call customer service and they would create a case for palatine branch to check what is going on. It also doesnt help that the lady (supervisor or manager) who calls (because i request for a call from the branch itself) doesnt even apologoize and sound so proud. Quite annoying!
