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February 2024 by Jake Marx
Decent U-Haul location with very friendly staff. Vehicle could have been a bit cleaner but otherwise good experience.
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November 2023 by CG
They do pick up the phone and there trucks are poorly taken care of. Do not go to this U-Haul.
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October 2023 by Daniel F Evan
Went to 2 uhuals and was sent here for a 3rd because I needed a car hauler. And everyone is out or needs them back within a day.Started online. I requested 1 online with my trucks information. No issues.Lady here took my information twice, and suddenly after 20 minutes my truck is magically is uncapable of the task. She typed in so many typos. I asked her if she's listened even once. Suddenly she asked me to leave. By the way. Same truck towed a 8000 pound 5 wheel 1500 miles a month ago. 3rd time i have wasted hours of my life with uhual. 3rd time. Go out of business. Karma will ensure that soon
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September 2023 by Brian C.
Ther propane in refill policy is terrible. Even the governments policy is less stringent.
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July 2023 by Marco B
I always have issues at this location.The trucks are dirty. I wasn’t offered a text message to check out the vehicle with photos before leaving.The cargo area had a pile of dirt. I had to ask someone to clean it out. When I pulled out of the lot I realized that the fuel level wasn’t 7/8 it was 3/4 full. I didn’t want to go back inside to complain with another issue. This is why I feel it’s best to have that option to inspect the vehicle and take photos before leaving the lot.
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July 2023 by Arely V
Great customer service!!! They were all friendly and really helpful!
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July 2023 by Denis Bond
The team was great!Works fast and professional attitude !
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May 2023 by Katelyn Duffy
They’ve got everything you need to move/pack and more! Whatever you’re missing or whatever you forgot in your hectic move, Uhaul of Palatine has got you covered! They’ve got a great selection of boxes, bubble wrap, and other moving supplies. What really set them apart was their customer service though. The two workers (a young woman and a new hire named Bob) who helped me were incredibly kind and extremely helpful in making sure I walked away content. Unfortunately I showed up with a car too small for the load of boxes I needed, but they let me test it out before purchasing which was super considerate, given I would’ve had to walk right back in to return my purchases. Moving can be stressful but these two put me right at ease with their humor and can do attitudes!
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May 2023 by Steve P.
RODENT INFESTED.Uhaul indoor storage rand rd Palatine is MICE INFESTED. I stored a motorcycle there for the winter months andthe mice in the building decided to move into my unit and build nesting inside my motorcycle and chew up all the wiring. This is a brand new bike and the reason I put it there because it was climate controlled. I contacted the manager and a guy named Jeff I believe met me there and looked at the damage the rodents had done and made excuses that it could not be from there. He also informed me he has hamsters at home so he knows a lot about mice.not kidding. He was very rude and offered NO solution. It should've been a red flag when I seen all the traps inside the building when I first put it in there. People need to be aware that they are storing their furniture and beds inside this MICE INFESTED STORAGE FACILITY AND are at risk of there property being destroyed and or infested with rodents.They don't care as long as they get their rent.
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May 2023 by Alan
Called about an issue and they can’t do anything about . Keep getting sent to call another store and they send me back to the palatine location as well . Customer service is no help either . When selecting a one way trip make sure it’s one way . They will lie and say it’s round trip . Horrible time
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March 2023 by Richard R.
We went to buy a trailer hitch at Home Depot but the staff was so rude we went to U Haul in Palatine instead. We were blessed to run into an amazing staff member named Emily who could not have been more helpful. She came out to the truck and personally made sure we had the right trailer hitch and wiring for the lights. She was super friendly and helpful and because of her service we will go back to this location any time we need a trailer, rental truck or moving supplies. Emily is the type of person you dream of having when you need help. If you are moving go and see Emily at U Haul in Palatine. We did rent a trailer from her as well!
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September 2022 by May Tsai
Worst experience ever. The General Manager here is very rude and the customer service is the worst. I beg you don’t come here.
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August 2022 by Maggie Meersman
I originally went to Grace auto body where I originally set up the U-haul reservation. When I got to the location for the U-Haul reservation. I was told it was first come first serve and the van that I had reserved was not there. (I was told, That reservations over book all the time and the guy could not help me.)Freaking out, I went to the U-Haul of Palatine. Joe Thomas and his team told me to relax. I could tell I was in good hands. Joe Thomas and his team took care of me and helped me in my time of crisis. I am very thankful for them.
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August 2022 by Ash H.
Simply came in to ask if they had free boxes as some locations do offer that. And the manager Joe rudely responded "No we don't" without ever giving the eye to eye contact. Don't bother to come here if you want good customer service
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July 2022 by Ken Lenard
I really like this place. I come in here for propane refills and I just had a hitch installed for a bike rack on my Rogue. The whole staff is really friendly and mindful of their customers. Everyone here is warm and genuine and make the customer's experience positive. Nice work team.