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August 2024 by Chris Lucht
I have been very happy with True Value until the experience that I had today. I try to support the little stores so I brought my window screen to be fixed there in which they did a great job!
I found Yeti cups on sale for $17.50 as well. I was very excited and double checked the price tag to verify that it was written correctly which it was! I picked up a yellow one and took it to the register. The price came up as $19. I told the cashier that it was marked as $17.50 and he called the manager.
The manager was not personable and said it rang up as $19, so that's the price. I said that they should honor the price that it was marked. He said that they go by the price in the system. I suggested that it was false advertisement and he said I don't think you're going to get a lawyer over a $1.50. He was right. I'm not. I paid for the screen, and that was the last time I'll be helping this business out.
Overall, they do good work, but the manager needs improvement on customer service.
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July 2024 by Athanasia Skouras (Thanise)
Very helpful staff.
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May 2024 by John Tetzlaff
Overpriced. The fine print and exclusions on their coupons is infuriating.
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May 2024 by Arkadii Last
It's a great store.
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April 2024 by Terry Adler
Super nice people they treat you like family
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April 2024 by Marian Soliman
This place should be called "Untrue Value"
Be prepared to be ripped off. I bought a circular saw blade for 22$ when every hardware store sells it at 10$ or less.
The greed of this store is ridiculous! Just a matter of time before they go out of business.
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March 2024 by Krystal Sullivan
DO NOT SHOP HERE!! They treat people like criminals!!
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February 2024 by Rick Blankenbaker
Has everything you could need and staff is super helpful.
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February 2024 by Glynis
First time in this True Value, was greeted well by employees, what I needed I was assisted in finding. Will and have been back. ?
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December 2023 by Brian Zimmermann
Great prices and nice staff.
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October 2023 by Anthony Colon
Great hardware store, with the product I needed in stock, and with attentive employees who had experience with what I was buying. Couldn't ask for anything better!
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September 2023 by Ed Barbour
I will never go back there.Until 5 Aug 23 I had been shopping at Palatine True Value because it is the closest hardware store to my home and their employees emphasize that the store is locally owned, despite a few previous bad experiences with their rental equipment.Their prices aren’t competitive but I looked past that because I felt like I was helping a small business survive in the world of big stores like Lowe’s and Home Depot and Amazon but then Saturday 5 Aug happened. On that day, I asked the store manager if they would make key duplicates of a car key I had, using key blanks I bought on line. The manager said their store policy is to not make key duplicates using customer provided key blanks under any circumstances. It was Saturday and I wanted to get these keys taken care of and my usual key place (Henning Brother on NW Highway) is only open Mon-Fri, so I figured the folks at True Value could help me and if their policy didn’t allow it, my 15 years of loyalty might allow for a waiver in policy if I could make them whole on the revenue. I suggested various possible compromises that could make up for them not getting to sell me the key blank as part of the effort, but options like paying them the profit for a key blank I wasn’t buying and paying for the labor to cut the keys with profit on the labor were all rejected. The store manager stood by his position that the only thing they would do is sell me key duplicates made using their blanks for $75 a copy, and that a waiver to policy was within his authority to grant but he wouldn’t consider granting one under any circumstance. On Monday, 7 Aug 23 the nice locksmiths at Henning Brothers on NW Highway, made the duplicates I needed using the blanks I gave them for $8 total.There are better locally owned hardware stores in Palatine that have a wider inventory of hardware in stock if you want to shop local, like Ace Hardware on NW Highway. Lowe’s on Golf Rd and Home Depot on Dundee have everything and better hours than this place. Amazon is also a viable low price option for most of what this place sells at inflated prices.
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August 2023 by Philip Berins
Great service
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August 2023 by Christine Cegelis
Helpful staff and great inventory
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August 2023 by Douglas Cannon
They most likely have what you need, and more importantly someone to assist you.
