Palatine True Value is a local hardware store known for its friendly and knowledgeable staff who provide top-notch customer service. Customers frequently note being greeted well and assisted in finding exactly what they need. The employees are described as helpful, attentive, and experienced, often guiding do-it-yourself projects and pointing customers in the right direction. Many shoppers feel truly valued and treated like family, leading them to support this local business over big box stores. The store carries a good selection of merchandise, typically having required products in stock. While prices may not always be the absolute lowest, they are competitive, and the exceptional service more than makes up for it. The store is a satisfying and reliable neighborhood resource for hardware needs.
I always receive such friendly and helpful customer service when I shop here.
March 2025
Customer service is top notch. They greet you when you come in and help you find the items! Also on the weekends get a free bag of popcorn!
August 2024
The best customer service I have ever seen. Great people to do business with. They treat you like family. I am really satisfied and will be a customer forever. Keep up the great work
