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November 2023 by Justin L.
This rating has nothing to do with this stores employees or products. It has everything to do with their service install provider DRF. If you buy a hot water heater they will give you a number for DRF. Be prepared that i stalling a hot water heater may be rather straightforward- however, DRF will state that their installation starts at $1.100.00. Thats $400 more than the unit itself. Customers need to beware. Find an installer on your own. Total with installation should be $1200 -$1400.
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September 2023 by Jessica R.
I've had mixed experiences at this Home Depot, but I found Darrel today and he is the man. He answered all our questions in Paint and then we watched him direct 3 other customers to find the things they needed throughout the store. He knew exactly where things were which has NEVER been my experience at this store. Thanks for all your help Darrel!
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August 2023 by Woody Mack
Absolutely!I had the pleasure of visiting this location and I must say, the experience was truly exceptional. From the moment I walked in, the employees displayed an unparalleled level of professionalism and a genuinely positive attitude. Their knowledge and willingness to assist were remarkable, making me feel welcome and valued as a customer.What impressed me the most was the staff's dedication to going above and beyond in ensuring that I found everything I needed, even if I didn't have a specific item in mind. Their proactive approach to helping customers, along with their friendly demeanor, created a warm and inviting atmosphere.The level of expertise displayed by the team was remarkable, as they guided me through various products and offered valuable advice on home improvement projects. It felt like I was receiving personalized assistance tailored to my needs, which is a rare find these days.Moreover, the store itself was well-organized, with a vast selection of high-quality products. The overall layout made it easy to navigate and find what I was looking for efficiently. Additionally, the cleanliness and orderliness of the store added to the pleasant shopping experience.Without a doubt, my visit to this Home Depot location was an absolute joy. The exceptional service and positive ambiance created by the employees left a lasting impression, and I would gladly return even if I didn't have anything specific to purchase.In conclusion, this store truly sets the standard for excellent customer service and professionalism. The remarkable attitude and assistance provided by the employees make it a destination worth visiting for anyone seeking a delightful and stress-free shopping experience. I highly recommend this store to anyone, and I am looking forward to my next visit already.
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August 2023 by Neelam B.
Check why people go to Home Depot I had a positive experience at Home Depot with a variety of wood and plants available. I was in need of one very small piece of wood, that one piece of wood I got from the scrap, I got it without being charged. Staff cooperated me. I saw many good plants in garden over there , So I decided to buy . At the enterance I saw tomato plant support cage and took four . Overall, it seemed like I found good staff and a wide selection of products.
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April 2023 by Princesa Keke Moné R.
I love the store so much they're out of the garden section is literally the best in the area so surprising comparison had some local nurseries. That's how great it is. I really like the flower baskets and the succulent section as I was really not expecting to see such a wide variety, it made my day to know that's such a great variety of plants and gardening items are available a short distance from my home. Thank you.
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October 2022 by Danusia D.
The service is horrible nobody help me + they are so rude when you want to ask them questions
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July 2022 by Liz B.
I used to always shop at this store but now I am going to Ace. I went there the other day for dowel rods. 4 different staff members were unable to tell me where they were. Half of them didn't know what they are. This is a hardware store?!?! I eventually walked up and down the aisles until I found them myself. Many of the staff are standing around talking or looking at their phones. The caliber of staff and helpfulness has really decreased over the past few years. They do have a nice selection and clean store, but it does no good if nobody can help you find anything.
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June 2022 by Connie H.
I am always in awe of how helpful some of these Home Depot employees are when I have questions about anything and everything Home Depot related - installing string lights, fixing things around the house, and this time, painting! Matt (in the painting department) was super helpful in answering all my questions, pointing me to all the materials I needed, the expensive and the cheaper options. As a first time painter, I didn't even know all the questions I needed to ask. I showed him what I was planning to do, and he gave me even more tips...things I would never think of! It seems like every time we come to Home Depot, 4/5 times we'll talk to an employee who has experience in what we're trying to do and great advice with how to do it and what materials we'd need for buy for it. With their expertise alone, I wonder why they don't get paid more. Thanks Matt and Home Depot for a great experience.
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May 2022 by Julia M.
I have always purchased paint from this Palatine Home Depot in the past, as there use to be some very good managers and employees (Angelo, Steve, Jinsu & Paul in that department. However, since Paul (the remaining Mgr.) left about a year ago, the service has really gone down. Now it seems that it is impossible to actually match a paint color with their scanner and that friendly/helpful service they use to have, is gone. As a result, I have purchased my paint from Menards in Long Grove, who are really much better.
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November 2021 by Kevin R.
I wanted to recognize Aaron, one of the Store Managers of the Palatine Home Depot. He truly understands customer service and should be commended for the way he conducts himself and how that store is ran. If it wasn't for him I would go elsewhere.
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July 2021 by Mike Scaletta
Unbelievable. Placed a large window order in the beginning of April. Was scheduled for a mid July install through this store. End of June/beg of July was called and told install was cancelled because of a Home Depot error. Not rescheduled… supposed to receive calls back to schedule ASAP. Issue elevated to level 3+ and no calls back. The only time I speak to someone is when I call the 877 number. I have called the 877 number and every time it ends with the same promise of someone, an install manager, calling me back. No progress… Now I’m asked to be patient and give another 3 months for an install. I have no intention of using this company again and Would never recommend this company. Unbelievable.
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April 2021 by Lawrence R.
People , customers I guess , just standing around ,some guy speaking very loud in Spanish near checkout last time I was there, wrong price charged at garden center today 4/27/2021.
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March 2021 by Daniel W.
The home Depot has been in my town for awhile. I like the employees and their knowledge of the store and their knowledge with many household building needs. We went to the paint department in search of stain which turned out to be discontinued, Liza helped pick a product and tint it to match exactly what we were working with, her help was much appreciated and i know where i will be coming next time i need custom paint. I also really like the self propelled Ryobi mower, which I bought here. Thank you Jerry and Maura for the info and extra part that was missing!
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February 2021 by Maggie Kresta
Terrible customer service. this was a second time at Home Depot in Palatine, IL and my experience was just terrible. I was thinking maybe the first time the person who took care was us had a bad day. beacuse was unprofessional, could not make a return, blamed me for not being able to located the the right sku number to scan. this time I went to pick up items I ordered online yesterday. They were on stock, ready to pick up. I waited over an hour to learn from an upset customer service female that they don't carry the sink I order. when I asked about the 3 Kohler toilets that I ordered, she said that they were cancelled. I did not cancel them. they had the toilets on stock. and I was told " you cannot pick something that was canecelled". no eye contact, no respect for the customer. I asked to talk to the manager, Justin came- he should go back for training. no conflict resolution skills, no customer service skills. knowing that our order was cancelled by someone, he did not even offered to help us out get the toilets that were on stock. Racist and unprofessional staff. will never go back there. spent total of almost 2 hours of wasted time. I went to HD at Randhurst got what I needed I less than 30 minutes plus we were offer how to load the items to the truck
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February 2021 by Madeleine M Price
Terrible customer service. this was a second time at Home Depot in Palatine, IL and my experience was just terrible. I was thinking maybe the first time the person who took care was us had a bad day. beacuse was unprofessional, could not make a return, blamed me for not being able to located the the right sku number to scan. this time I went to pick up items I ordered online yesterday. They were on stock, ready to pick up. I waited over an hour to learn from an upset customer
