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“Great experience! They were knowledgeable, honest, and the pricing was very fair. They performed the repairs quickly, alerted me as soon as complete, and even drove it to the emissions testing facility to ensure it passed inspection for me. I will be taking my car here from now on!”
“Great shop. We brought our car in for a coolant leak and they went above and beyond to help us solve the problem. It’s been a few months now and the car runs great. The advisors are really good about communication and helping you make the best informed decision.”
“I got 2 used tires installed with this shop,very professional people and polite,reasonably priced as well,definitely will comeback here ,thank you guys for service ,from the guy with tire sensor issue)))”
“My girlfriend and I went in to get tires installed on her truck. Chris and his team did an excellent job at getting the car in and having out in a reasonable time. They did a great job at servicing it and explaining any issues about the car. We were also able to get an alignment done without any trouble. I highly recommend this place. They go above and beyond for their customers.”
“Busch went *way* above what is normally expected of a business with my recent car repair.
We unexpectedly got a used car from a family member for my son to use for a summer internship. The car had not been driven in 4 years and we knew we wanted Busch to take a look to make any needed repairs and to make it safe for the drive back to Ohio
The car did not have any valid license plates or car registration so in the dark of night, we drove it from Glenview to Busch Auto and left it for them to begin the repairs. As always, they completely diagnosed what was needed and called us with the estimate for authorization to go ahead.
In the meantime, we found out that our family member had lost the title to the car. So while Busch was complete with their repairs, neither of us could drive it anywhere. So John Busch was kind enough to say that we could leave it there until we worked out the tedious replacement and new title, registration, and license issues
In addition, the car had a broken windshield. So they were fine with Safelite coming to Busch and making that repair in the Busch parking lot
Busch has been my go to place for the last couple decades. They are the most honest car Mechanics you will ever find.”
“They were able to patch my tire free of charge which was super nice. I did have to wait 50 minutes but if you make an appointment online it’s faster. Staff seemed nice and helpful. Would recommend.”
“A huge shout out to Joe for all his diagnostic assistance and reassurances! When the check engine and other lights came on the day after bringing my newly acquired used vehicle in for its first oil change, I worried the new cabin filter wasn’t installed properly so I stopped back. Joe checked it out and ran diagnostics, determining it was a faulty alternator. He was extremely helpful and didn’t charge me a dime for his time. My husband later confirmed, “Joe is the BEST!” We have taken all 6 cars to Duke of Oil for many years and they have always done well by us!”
“They’re amazing but also very good at what they do. The staff is also very kind and will answer your questions on the spot. I’ve been to many mechanic shops and they are by far the best because they understand their clients needs when it comes to our vehicles.”
“Awesome honest place to bring your vehicle for repairs.. Marin my brother runs a Nice, Clean and Honest place.. Steve and Jake are Certified Master Mechanics.... My vehicle only gets service on Palatine Complete Automotive.”
“Service was quick and pleasant despite me coming in for an emergency issue (ie, no appointment). I had the road hazard warranty on the tire that was "broken" and only had to pay $35.02 for a whole new one!!! ? ”
“Paul and his team went above and beyond to diagnosis the problem to ensure my vehicle would pass emissions. Appreciate all the time, but most of all honesty. I will be bringing my other cars in for future maintenance. Thank you!”
“Fixed my tire. I Had a flat tire on my car and ended up driving it to this store. There is not any gas stations to fix them any more. It's nice to go to Walmart because there is so many of them near by where ever you are. As I waited they fixed the tire. wait 60 minutes. Overall a good experience”
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“My first visit here was just for an oil change, but I definitely appreciated the time they took to answer some questions I had, the thoroughness of the review they did, and checking for coupons/offers to apply. Some additional work was suggested (but not pushed), along with clear explanation and justification for it.”