Ross Dress for Less is a budget-friendly brand that offers affordable products. The store has a nice atmosphere and customers can often find good deals on new items. However, the organization and customer service need improvement. The lack of sufficient staff leads to long queues at the checkout, with only one cash counter operational, causing frustration for customers. Despite the low prices, the inconvenience might deter some from shopping there. Ross could enhance its reputation by addressing these issues and providing better customer experiences. Overall, it is a great place to buy clothes and other products at an affordable price, if customers don't mind the occasional inconvenience.