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January 2024 by Amy M.
What TERRIBLE customer service!! I have never been spoken to the way this receptionist, Sharon, spoke to me when simply trying to make an appointment to bring my dog in for a rash.
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December 2023 by Carrie Wilde
I came to make an appointment and they made me stand at the door and call them. No one let me in the middle to talk properly, not over the phone. Terrible attitude towards new customers
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October 2023 by John Bouris
Dr. Williams and her staff are simply the best there is.
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August 2023 by Tetyana Krutsik
We just took our youngest cat to get neutered this week and were amazed at the quality and humaneness of the care Leo received. Dr. Williams called us after the procedure and kept us informed at every step of the way. Our cat developed some symptoms while in recovery, which Dr. Williams took very seriously. We are SO GRATEFUL for her attentiveness and genuine kindness. We felt very confident that he was in good hands with Dr. Jeanine Williams. Highly recommend this clinic!
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July 2023 by Danny M.
We have been with Palatine Family Pet Care from day one. Dr Williams is by far the best veterinarian we've ever had. I highly recommend this practice. All the staff are professional and caring.
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February 2023 by schaumburg reviewer
Claims they care about animals but not accepting new clients when my dog is sick. Vets only care about money
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April 2022 by Lisa Fields-Hester
From start to finish I felt as though the doctor and staff truly cared for my almost 19 year old furbaby. The doctor was so gentle in her examination of my furbaby and was terrific in explaining what she thought may have happened. This was my first visit here but for sure won't be my last . Wonderful staff and caring doctor makes an emergency visit all that much more comfortable.
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December 2021 by Debbie Gardiner
We always get the best care! I love the vet!
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October 2021 by Robert Kuhn
Dr. William's is a fantastic veterinary expert who is down to earth and honest with all our dogs, steering us clear of any unnecessary procedures and expenses suggested by less scrupulous "vet hospitals" in Arlington Hts. A very caring and decent vet who has helped tremendously with our dogs over the years.
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September 2021 by ann ward
We have been with this practice for two years. Dr. Williams has given us advice on treatment options and care whenever it was needed either in person or via email. She spends time explaining diagnosis and treatment no matter how long it takes. She is there for you. We had to make the difficult decision to euthanize our 13 year old girl and we couldn't have asked for a more peaceful caring event. We had dreaded this process. A couple of years ago, with another vet, we had a horrific experience of this process. We can't express how much we appreciate Dr. Williams and her staff for the kindness, compassion and caring they showed to our Willow.
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July 2021 by Kathy Lundberg
Wonderful people very friendly and knowledgeable always willing to help
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May 2021 by Joseph J.
I can honestly say this has been the best vet we have ever been too. The staff is genuinely caring, friendly and extremely helpful. Dr. Williams is the most patient and honest Doctor. Dr. Williams answers questions in a way that you can understand and doesn't mind my constant calls when I have more questions. They don't try and run unnecessary tests or have you come in just to charge you for a "nothing is wrong" diagnosis. Dr. Williams will take our calls and says "let's give it 24 hours" which i personally feel is her way of calming me down. Ha ha. If you are looking for a honest vet, an amazing staff, I would highly recommend here! Thanks you to the team - Monty!
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May 2021 by silvia p.
I can't express how happy I am that I found this place. They are knowledgeable and professional and I always feel my pet is getting the best care. Their prices are also very reasonable. Everything is explained to you and you never have to feel forced to pay for anything unnecessary. Recommend this place to anyone!
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May 2021 by Julia Trevor
They are very understanding and truly love your animals. The covid policies are reassuring as well.
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April 2021 by Agnes Lee
I have been going there for years. Wonderful staff and very helpful with questions and concerns. Very easy to set up an appointment.
