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April 2024 by Suzanne W
I purchased head light bulbs and I put one in and it was so dim it looked like I had no lights and it caused a dash light to come on and that has never happened when I have changed my head light bulbs before.Not sure what the problem was with these bulbs.The return process was uncomfortable and I did not feel welcomed in their store.
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March 2024 by Gladys Valadez
The commercial manager Juan is extra rude.
Thinkin he can intimidate customers by yelling and puffing his chest. He needs to learn to listen to customers and how to talk to them before working at a customer service job.
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January 2024 by Peter Barber
Expensive and unwilling to assist with a simple wiper installation.
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January 2024 by David Chong
I have been placing orders online for store pickup for about a year now as Napa is the only one that carries the oil I want (I change my oil 1-2 times a month) The first time I had the experience with this store it was before they moved. The store was extremely cramped and unorganized and workers very unprofessional. Once they moved to the new location I was hoping would be a little better experience, but seems like the store is the only thing that improved. Nobody greets you when you walk up to the counter and when I asked for help with an online order I was told there was a specific guy that would help me and everyone else was just off doing their own thing(including the guy that was supposed to help me). Just in case he didn’t know I was waiting for him I told him I had an online pickup whenever he has the chance (but before I could finish he holds up his hands and tells me to wait (he is not on the phone or anything) I was so extremely turned off by this incident but decided not to cause a scene and just grab my stuff and leave.Just placed another order last night and received a few voicemails this morning about the order. Called back around 11:05 and Mike tells me that the store that has all my items are in Des Moines, IA and it would’ve been here by Friday had I picked up my phone. I told him it is what it is but coming from a logistics background that it kinda seems like poor logistics for an order from Des Moines to take 4 days to get here. He got extremely defensive and tells me that it’s not via ups or a courier and it’s not as easy as just putting things in a car and driving it over. I forgot what I said but he got really upset when I called him “dude” and tone completely changed and the arguing begins… sorry I called u dude? lolThat was the last straw and will never be doing any business with this store.
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October 2023 by Shore Patrol
Great place, I have known Mike for 25 yrs, New location but same Great service. Helped me return a part others had issues with.
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May 2023 by Michael Vitaioli
NAPA is a real auto parts store, unlike the "fast food" part stores like Autozone, Advance and O'Reillys.
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November 2021 by Mike Kulesza
Staff took time to help identify part and help find.
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August 2021 by Daniel Azukas
Always like Napa, they get you what you need and right the first time.
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August 2021 by Mark Micek
I needed auto parts, they have auto parts. Helpful, knowledgeable, will stop in again as needed.
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August 2021 by Joseph Mannina
Bought a new battery here. They were nice enough to install . Prices have really risen.
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June 2021 by Gerald Hallsten
Had parts I needed. Gave Triple AAA discount with Card.Parking is a negative for this store.
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April 2021 by Djazukas
Always like Napa, they get you what you need and right the first time.
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April 2021 by Rick Kyriakopoulos
Best auto parts hands down !!
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December 2020 by Rogelio Gutierrez
Great service. Specially from Kyle and Ryan
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November 2020 by Larry Martin
Really nice and knowledgeable staff!
