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March 2024 by Madeleine Gerrish
Wonderful experience all the way around! From the front desk, with Roselyn and Angela today, to the fantastic massages!! Can’t wait for the next one!
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March 2024 by Gigi Taing
I have been trying to get a hold of someone via phone to cancel my appointment because they changed their therapist without letting me know. Noone picks up their phone at this location.
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March 2024 by April Galinski
Had the worst customer service experience and the most unprofessionalThing happen at this location. I have been a member here for 10 years and will never step foot back in this place. Waited 20 minutes for my massage and ended up not even receiving my service. Been trying to get a hold of the manager and have heard nothing back. Front desk and massage therapist herself are extremely unprofessional. I work at salon/spa myself and what happened here was just ridiculous. Highly do not recommend.**update- Lindsay the manager called me today who was very pleasant. Sounds like this location has been lacking in management and she is on a mission to change that. She was very apologetic and made things right.
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March 2024 by Jill Kernan
I highly recommend Laura! She is knowledgeable and I had a fantastic massage with her!
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November 2023 by Mary Guidone
Had a great massage with aromatherapy (which is a terrific value for the small extra cost, and soooo worth it!).
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September 2023 by Sara J
I had my first ever facial with Zoe a few months ago and it was HEAVEN ON EARTH, to say the least. My 2nd facial was by another lady at another location and I didn't care much for her or the facial. Then I had Zoe again for my 3rd facial tonight and it was equally amazing as the first time. She's sweet as pie and the way she does her facials is soothing and hypnotic. I highly recommend her, and the cold globe things. Those feel amazing.
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September 2023 by KENNY Izraylov (Kennic82)
Booked massage online on 9/12/23 for the same day. Came in for my appointment time and was advised by person at front desk that they are sorry but the massage therapist is not in and someone forgot to block off schedule. I understand mistakes happen, but I should have been contacted before I actually came in. I gave this place a chance. That was my last time I will ever visit massage envy.
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August 2023 by Beautiful is everywhere
This saloon is an incredible place with many highly professional therapists: this far I had massage from many different MTs and all of them were especially talented and focused on their work. Front Desk, and Jessica specifically, do a diligent work that is also worth mentioning. Keep up the good work!
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July 2023 by Danielle Valentine
So I came to this location because the one closer to my house did not have great reviews and let me tell you Palatine did not disappoint. I requested Laura who was highly recommended via the reviews I seen on here and she was amazing! I literally have no complaints. I’ve been to multiple locations in multiple cities and this is by far my best experience. I will be back for you Laura! Thank you.
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July 2023 by mohammad ali
I waited for 40 minutes for someone to take me in after the initial check in. No one showed up. When I tired to reschedule the appointment, the receptionist said they would still fully charge me. Which I paid . However , the receptionist was not respectful at all and made negative comments under her breath. It was incredibly rude. There was no apology and I was told that the manager had left a voicemail for the time change. There was no voicemail. They could have told me about the appointment change when they checked me in but did not tell me anything except someone will be with me soon. Save your money don’t go there just because subpar customer service and entitled attitude. They lost business and potential client just because of bad customer service. The manager of this establishment needs to train their receptionists on how to deal with customers. The only thing I asked was to reschedule the appointment. I usually don’t write negative reviews but I had a pretty bad experience, paid fully and didn’t even get the massage either. Don’t go !
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July 2023 by J
This Massage Envy is the best! I get my massages and facials done here exclusively now. I will go to any staff member because so far they have all been great. When I call to book an appointment, they almost always have something available within at least the next few days. They're super accommodating with my crazy schedule. There is also online booking which is convenient, but I prefer to talk on the phone to let the staff know what I'm looking for that day so they can customize everything for me. No complaints here!
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July 2023 by Caitlyn Healey
Amazing place! Front desk staff, therapists, and estheticians are all wonderful and very good. Only reccomendation is to book in advance because the therapist are so busy due to being fantastic! If you want to get in, get yourself in. Just saw a recent review and I think its funny that someone expects other people to plan their lives out for them. ANYWAY highly reccomend trying their stretch services. They are not as popular as massages but are a fantastic way to focus on getting rid of tightness or knots!
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July 2023 by Sandra Kiremire
Rob[Hopefully I got the name right] was awesome, just what i needed for my very tensed body to relax. Will definitely be coming back.
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January 2023 by Gail Clute
I had Vitalii for my massage, and it was by far the best deep tissue massage that I’ve ever had! I scheduled more appointments to make sure that I can get him again.
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December 2022 by Kelly Trumph
If you need a facial, Nicole, is your girl! I’ve had facials on and off for a few years now, and never really noticed a difference in my skin until I started going to Nicole. Together with her suggestions and monthly visits. My skin is looking amazing.