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January 2024 by Alan Stoeckel
Exceptionally quick service at the front counter. Sam, was very courteous and helpful making sure I was well informed of the process and about my rental. My Durango was a good fit for me and my family, we appreciated the good condition and cleanliness of the SUV. I definitely will be using this same Enterprise location in the near future.
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January 2024 by Chris Topher
Car was covered in ice and snow. Other than that good experience
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January 2024 by Charlie H
Jeremy and his team are the best! Great customer service, waited patiently for my company's billing information. Highly recommend to anyone in the Palatine area!!!
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January 2024 by Jerry Goldner
Noah, Jeremy, Sam, Christian & Mikayla and always wonderful to work with! Very professional, supportive and kind! Highly recommend this location!
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January 2024 by Tiffany Bensen
The guys were great made sure I was able to get my rental before close and Noah had everything ready for me when I got there. I was in the car nice and quick. Jeremy made the drop off quick as well and I will definitely choose this location for any further rentals. The customer service is amazing here!!
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January 2024 by Sunni
Christine was wonderful very patient
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December 2023 by Lina David
I have been using this branch to rent cars for a few months and I am impressed with the outstanding service and care Samuel provides time after time. I appreciate his positive attitude. The entire team at this branch does an amazing job. Thank you! A+ service.
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November 2023 by MIGUEL ORTIZ
I am very happy with the service that I get from enterprise palatine. The manager named nick I believe has always helped me out to pick the right car on time. The customer service is great and they are always helping out their customers in the right way. I extremely recommend this location.
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October 2023 by Robert Warneke
I was followed home from this location by an Enterprise employee driving a black Chevrolet Impala with damage along the passenger side, who then approached me, attempted to assault me at my home, and make threats against my life at approximately 3pm on 9/29/2023. The employee was a black male, about 6 feet tall in their 20s or 30s, with shoulder-length braids/dreads. The man 100% was an employee of Enterprise, still wearing their work attire with the Enterprise logo very visible, the Chevy most likely was a rental that belongs to Enterprise, and he pulled out of this Enterprise location when he began following me. After he got out of his vehicle and approached me, I got out of my vehicle, he made his failed attempt at assault, resulting in him cowering, making threats against my life, and fleeing.
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September 2023 by Joshua Stoffle
Sam and Mikayla delivered beyond exceptional customer service, ESPECIALLY over a holiday weekend ( Labor Day )!!!! Bravo you two!! Thank you again for such outstanding service!! Look forward to utilizing your skills in the near future. Have an amazing day! Keep doing you! We appreciate you…& we notice. It’s the little things that make the biggest of differences. Crossed all the “t”s & dotted all the “i”s.
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September 2023 by Eric (Tesla)
One of the managers ignored us when we first walked in. He was the only one there and we were the only customers in the building. Didn't say high, didn't even look at us. Eventually he acknowledged we were there. Kind of an odd move to be honest. Didn't set a good tone at all. Did get us our car fast but as I said we were the only ones there so it would have been hard to drag that out..
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September 2023 by Ruta M.
The best company and location I've rented from. Staff is great every time. Kind, flexible and super efficient - in an out within 5-10 minutes. Great selection of cars too. Love showing up to a car rental place that doesn't look like a junk yard.
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September 2023 by Jorbin R
Great rental experience and good cars.I rented twice when my primary car was being repaired. Has a very smooth experience both times from making the booking over phone all the way to drop-off.Was able to extend smoothly without any issues. Security deposit came back as promised.Overall a very helpful crew that makes it a please experience.
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September 2023 by SUE GROCHOWSKI
I booked a minivan through Costco to be picked up after work, which is towards Enterprise closing time. Check in was so easy. The day of our pick up was a bit busy, but the staff had everyone in order. Noah helped us with our van and efficiently moved through the documentation and we appreciated his sense of humor. We dropped off the car after hours and that process was even easier the lot in the Palatine location quite big. Overall, a great experience. Hard to beat.
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September 2023 by Lisa P
This is the only company/location I will rent from. The staff is wonderful and the cars are always spotless. I cannot say enough, except keep doing what you all are doing A+++
