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September 2023 by Walter Klis
I was excited to find experienced mechanics to work on my 60 year old car.Service: Auto brake repair
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August 2023 by Raymond Siddiqi
We took in our 2002 Nissan Sentra in after it overheated and stalled in traffic on the fourth of July. They were pretty backed up so it took them several days to get to our vehicle. After looking it over he said we needed a new computer part called a PCM that controls the fan. We were just visiting from Michigan and wanted to get back ASAP, but trusting his word we waited over two weeks for the part to come in. Finally after being held back for almost a month in total they replaced the PCM and checked over the engine saying it was good to go. We no longer felt heat coming from the engine so this repair was done correctly, however the next day we tried to make the 8 hour drive to Northern Michigan and it stalled twice on LSD, putting us in a very dangerous situation. We then had to get it towed back to our house. When we made it back we asked a family friend who owns a repair shop to look at it for us and he showed us how the engine sounded bad, was badly corroded, and wires had been chewed by mice. All of these issues should have been very obvious to any trained professional. We wasted $900 and a month of our time trying to fix a car that was a complete lost cause. He might have been friendly but this is certainly one of the worst experiences we've ever had at a mechanic.Our friend said he probably didn't tell us the engine was a lost cause because he wanted to make money. Either that's the case, or he honestly missed these glaring issues, which is still deserving of a bad review. He said he couldn't predict what would happen in the future. I might give him the benefit of the doubt but the car broke down again the next day. I'm no trained mechanic but I saw the obvious issues myself, and you can probably see them as well from the attached photos
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August 2023 by Raymond S.
We took in our 2002 Nissan Sentra in after it overheated and stalled in traffic on the fourth of July. They were pretty backed up so it took them several days to get to our vehicle. After looking it over he said we needed a new computer part called a PCM that controls the fan. We were just visiting from Michigan and wanted to get back ASAP, but trusting his word we waited over two weeks for the part to come in. Finally after being held back for almost a month in total they replaced the PCM and checked over the engine saying it was good to go. We no longer felt heat coming from the engine so this repair was done correctly, however the next day we tried to make the 8 hour drive to Northern Michigan and it stalled twice on LSD, putting us in a very dangerous situation. We then had to get it towed back to our house. When we made it back we asked a family friend who owns a repair shop to look at it for us and he showed us how the engine sounded bad, was badly corroded, and wires had been chewed by mice. All of these issues should have been very obvious to any trained professional. We wasted $900 and a month of our time trying to fix a car that was a complete lost cause. He might have been friendly but this is certainly one of the worst experiences we've ever had at a mechanic.Our friend said he probably didn't tell us the engine was a lost cause because he wanted to make money. Either that's the case, or he honestly missed these glaring issues, which is still deserving of a bad review. He said he couldn't predict what would happen in the future. I might give him the benefit of the doubt but the car broke down again the next day. I'm no trained mechanic but I saw the obvious issues myself, and you can probably see them as well from the attached photos
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July 2023 by Christopher Plath
Very nice and courteous service. That's truly something you don't find everywhere.
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April 2023 by Kiersten L.
Eds Automotive is a great place to bring your car for repairs and the owner is great, but when ED is not around the customer service can be lacking. They do a great job at fixing automobiles and were more customer oriented in the past but since COVID that has changed, so if you are patient you will get your car fixed with great quality but yes expect subpar customer service. I still will bring my car here, but it is a bit disappointing that they are not as helpful as they use to be when it comes to the customer. That is why I cannot give 5 stars.
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March 2023 by Candy Blaese
Love this place to take my car. Very helpful and friendly. They will explain things and will call with estimate before doing any big job. Wouldn't think about taking my car anywhere else.
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February 2023 by Lydianne Morris
Honest, reasonably priced work. This place has been here for decades and there’s a reason for that. I will bring my car here for anything it needs and will continue to recommend to my friends and family.Services: General repairs & maintenance
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January 2023 by Michael Hayward
The prices are reasonable and for as busy as they get you don’t wait extremely long. I love that they send the work order via text and email, paper records of mine tend to get lost.
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January 2023 by Sean Wright
Overall amazing! Customer service on point, they are honest, and fast! The owner was so nice and really accommodating.
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November 2022 by R&R
Upon dropping my vehicle off at 10:30am at the shop, I was told the job (rear brake shoes) would take no more than 2 hours. The work on my car was time sensitive and the owner Ed agreed that my car would be worked on upon drop off and would be done right after lunch. I called the shop at 2:00 pm and was told my vehicle was still being worked on and was told they would call me when it was done. I called back again at 4:00pm and Ed had said my car was ready to get picked up. Upon picking up my vehicle, I expressed my frustration with the lack of communication as I learned my vehicle was apparently ready a short time after I had called at 2:00pm and that no one called me to inform me. Jason, the mechanic, stated he never got around to calling me after completing the job and thought it was funny. I shared my frustration with Ed about the lack of customer service I had experienced. It was evident that Ed was defensive as he began to talk over me and make excuses that he didn't care about my concerns as the customer. It was clear they don't value their customers as I left with this concern unresolved. I do not recommend this place, seeing as they don't care if you need your car in a timely manner.
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August 2022 by Suzanne W
I have had two cars repaired at Ed’s.Jason and Adam have done the work efficiently and thoroughly with care.They explain the issues well and I trust the work that has been done and the prices are affordable.Services: Oil change
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June 2022 by Laura F.
First timer here but so far I am very impressed with the customer service, pricing and service. I would highly recommend them and will be back.
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June 2022 by Acorn Tire
Ed is a good guy. I rented a trailer from him. Very helpful
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April 2022 by Rickymorales1
Upon dropping my vehicle off at 10:30am at the shop, I was told the job (rear brake shoes) would take no more than 2 hours. The work on my car was time sensitive and the owner Ed agreed that my car would be worked on upon drop off and would be done right after lunch. I called the shop at 2:00 pm and was told my vehicle was still being worked on and was told they would call me when it was done. I called back again at 4:00pm and Ed had said my car was ready to get picked up. Upon picking up my vehicle, I expressed my frustration with the lack of communication as I learned my vehicle was apparently ready a short time after I had called at 2:00pm and that no one called me to inform me. Jason, the mechanic, stated he never got around to calling me after completing the job and thought it was funny. I shared my frustration with Ed about the lack of customer service I had experienced. It was evident that Ed was defensive as he began to talk over me and make excuses that he didn't care about my concerns as the customer. It was clear they don't value their customers as I left with this concern unresolved. I do not recommend this place, seeing as they don't care if you need your car in a timely manner.
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March 2022 by Enrique M.
Upon dropping my vehicle off at 10:30am at the shop, I was told the job (rear brake shoes) would take no more than 2 hours. The work on my car was time sensitive and the owner Ed agreed that my car would be worked on upon drop off and would be done right after lunch. I called the shop at 2:00 pm and was told my vehicle was still being worked on and was told they would call me when it was done. I called back again at 4:00pm and Ed had said my car was ready to get picked up. Upon picking up my vehicle, I expressed my frustration with the lack of communication as I learned my vehicle was apparently ready a short time after I had called at 2:00pm and that no one called me to inform me. Jason, the mechanic, stated he never got around to calling me after completing the job and thought it was funny. I shared my frustration with Ed about the lack of customer service I had experienced. It was evident that Ed was defensive as he began to talk over me and make excuses that he didn't care about my concerns as the customer. It was clear they don't value their customers as I left with this concern unresolved. I do not recommend this place, seeing as they don't care if you need your car in a timely manner.
